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Service Coordinator

3 weeks ago

Etobicoke, Canada Avery Weigh-Tronix Full time

**Service Coordinator**
**Summary**

Do you have an entrepreneurial mindset and a talent for growing business? Are you looking for an employer that empowers you to treat the business as your own? We are currently seeking **a dynamic Service Coordinator** for our Montreal branch. In addition to being the center piece of the

**Responsibilities**:

- Create, assign, and coordinate service technician work schedules.
- Establish assignment priorities and dispatch personnel accordingly.
- Create, dispatch, debrief, close and invoice work orders (full cycle).
- Support the local Branch Manager with creating and submitting work order estimates and proposals.
- Follow up with customers on existing proposals to help the branch achieve its monthly objectives.
- Enter Scale System and data sheet information into new Service Management software (Salesforce/ServiceMax).
- Maintain and organize files and databases
- Provide superior customer service to clients on the phone and via electronic correspondence.
- Follow-up with customer to review satisfaction and to understand opportunity for improvement.
- Shipping and receiving service parts.

**Profile**:

- Outgoing personality with excellent customer service skills.
- A minimum of two (2) years of customer service or a strong desire to learn is required.
- Driven, excellent multi-tasking skills and someone that enjoys problem solving.
- Strong communication skills in English, both verbally and in writing. French an asset.
- Strong interpersonal skills and an awesome team player.
- Curious and Interested in learning about mechanical systems and components
- The ability to process transactions with accuracy and attention to detail, while not sacrificing volume.
- Solid computer skills including Excel and Salesforce (preferred).
- Professional diploma in administration or equivalent study.

**We offer a competitive salary, a comprehensive benefit plan as well as a fully funded retirement plan.**

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Salesforce: 1 year (preferred)
- Service Max: 1 year (preferred)
- Customer Service: 2 years (preferred)

Work Location: In person