Services Manager

**A fantastic opportunity to make a difference in the retirement community**:

- **Join a supportive team of driven, hardworking, and passionate individuals**:

- **Enjoy a highly competitive salary and a host of excellent Benefits & Perks**

**You.**

You have a passion to raise the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of facilities management, maintenance, housekeeping and health and safety management for seniors, managing Team Members, and contributing to the overall success of the Management Team and the Community. You are committed to nurturing careers, fostering learning and having fun. If creativity, innovation, service and a chance to make a difference in people’s lives are important to you, then we are eager to hear from you.

**Us.**
What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get VVA Retirement Communities. At VVA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At VVA we put people first. We are looking for just the right person who shares VVA’s mission - Making Today Great

**The Career.**
As Services Manager for a VVA Community, you will lead and mentor a staff of approximately 10 -12 Team Members You will reach out to prospective Community Members, their families and local referral sources to coordinate the arrival of new Community Members, provide guidance and services to meet their daily social and transportation needs as well as manage payroll and accounting functions for the community. Reporting to the Community Director, you will be empowered to manage all aspects of the Concierge department and the related community resources and agencies who will work with you to ensure the Community provides the best in overall care for its residents.

You will also be empowered to manage all aspects of the Environmental department and the related community resources and agencies who will work with you to ensure we provide the best in overall care for its Community Members.

You will make working and living at VVA an awesome experience by continually working to improve the customer service experience and developing an innovative working environment for team members.

**Key Responsibilities**:

- Manage the customer service and accounting protocols (including the administration of payroll, accounts receivables/payables and HR files) related to all departments
- Manage the Community Member files and the Concierge department systems and communication protocols in cooperation with the Community Director
- Manage the day-to-day operations of the maintenance and housekeeping, including service contracts, systems management, upkeep and maintenance of the building and housekeeping services for Community Members.
- Provide leadership to Joint Health and Safety Committee, Fire Safety and Quality Improvement programs including conducting fire safety training for Team Members and monthly fire drill procedures
- Conduct hiring, training, orientation, scheduling of the department staff, which includes, housekeeping, maintenance and concierge. Ensuring that work is managed effectively.
- Maintain highest standards for cleanliness and maintenance throughout the Community.
- Assists the Community Director with developing the annual business plan by providing input regarding the Environment Services, operating budget, capital plan, talent and training plan and Health & Safety/Risk Management plan.
- Sets annual goals and objectives for the department and evaluates and reports results.
- Role model and drive excellence in customer service throughout the community.

**Qualifications**:

- Minimum 5 years hands-on experience in a hotel front office, reception, office and/or property management or customer service role; accounting and/or office administration experience is an asset.
- Minimum 3-5 years management experience in a similar environment
- Post secondary education in a related field or trade is an asset
- Strong written and verbal communication skills; comfortable interacting in a leadership role with community members, their families and external services and resources
- Strong computer skills for job-related functions including use of excel, outlook, word and various job-related software programs
- Ability to work flexible hours and weekends and be on call for emergencies
- Able to bend, stretch, sit and stand for long periods. Ability to lift a minimum of 50 lbs.
- Able to effectively communicate in verbal and written English
- Valid driver’s license

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