Supervisor, Neighbourhood Outreach and Development

**Job Description**:
**JOB TITLE**:Supervisor, Neighbourhood Outreach and Development

**DEPARTMENT**:Community Services

**POSTING NUMBER**:106755

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 18-months

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of West Tower.

**SALARY GRADE**:6

**HIRING SALARY RANGE**:$100,277.00 - $112,812.00 per annum

**MAXIMUM OF SALARY RANGE**:$125,346.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:May 7, 2025

**CLOSING DATE**:May 15, 2025

**AREA OF RESPONSIBILITY**:
Reporting to the Senior Manager, Community Safety & Well-Being Office, the purpose of this job is to supervise Community Safety Coordinator staff and to operationalize neighbourhood outreach and development related tactics within the Community Safety Action Plan (the Action Plan), a Council identified priority. The Action Plan is a multi-year, multifaceted plan with numerous newly identified tactics and a phased delivery over several years. The Supervisor position allows for the objectives of the Action Plan to be accomplished by providing direction, guidance, and decision making related to the delivery of neighbourhood outreach and development initiatives and tactics. Included in these programs is the oversight and implementation of Phase 2 of the Nurturing Neighbourhoods Program (NNP). This position will supervise the Coordinators by providing direction, input, feedback, and guidance on design, development, delivery, review, and evaluation for NNP Phase 2, as well as other projects and programs. This position also allows for sustainability and longevity in running the programs that stem from the Action Plan that will become permanent features of CSWO, including NNP Phase 2, the Neighbourhood Association Guide, the Quadrant Connection function, the GeoHub Neighbourhood Profiles incident monitoring and response, and others.

**STAFF MANAGEMENT**
- Supervise staff and prioritize and organize daily work direction to meet operational effectiveness, and ensure work is completed in a timely and accurate manner.
- Supervise, coach, mentor and provide guidance to promote effective employee relations and encourage increased morale, innovation and productivity to meet operational effectiveness.
- Foster a positive and productive teamwork environment by leading, building, and motivating staff.
- Monitor and assess performance, and discipline as required, to meet operational effectiveness.
- Train Coordinators on new processes.
- With the Manager, interview, recruit, and hire staff to meet operational needs.

**OPERATIONAL SUPPORT**
- Supervise partial implementation of the Community Safety Action Plan and respective initiatives.
- Prioritize and organize implementation schedule for the Action Plan tactics, strategies, programs, and initiatives related to neighbourhoods outreach and development.
- Assign tasks to Coordinators for the implementation and delivery of Action Plan tactics.
- Monitor, review, track and evaluate for operational effectiveness.
- Report and communicate progress of Action Plan implementation and delivery to management.
- Act as a key contact to management, partners, stakeholders, residents, community groups, and others on the progress of the Action Plan delivery.
- With the Manager, prepare and monitor budget and expenses related to the implementation and delivery of the Action Plan.
- Provide input on budget requirements to support anticipated needs related to the implementation and delivery of the Action Plan.
- Supervise and monitor current budget of expenditures and ensure budget compliance related to the implementation and delivery of the Action Plan.
- Assist in the planning, development, and implementation of future iterations of the Action Plan.

**PROGRAM IMPLEMENTATION**
- Supervise the Coordinator positions implementing and operationalizing neighbourhood outreach and development tactics. This involves assigning tasks, monitoring, reviewing, tracking, and evaluating for operational effectiveness.
- Report and communicate progress of neighbourhood outreach and development tactics implementation and delivery to management.
- Act as a key contact to management, partners, stakeholders, residents, community groups, and others on the progress of the various neighbourhood outreach and development tactics.
- With the Manager, prepare and monitor budget and expenses related to the implementation and delivery of tactics.
- Supervise and monitor current budget of expenditures and ensure budget compliance related to the implementation and delivery of various tactics.

**COMMUNICATION AND REPORTING**
- Present and convey complex concepts to internal and external partners and stakeholders.
- Develop reports, plans, procedures, and make recommendations to management for effective decision-making.
- Effectively communicate operational plans and procedures.
- Report on operational performance