Clinical Services Supervisor

**Centre-Based Clinical Services - PSL**
**Permanent Full Time Position**
**Brampton Site**
**37.5 hours/week**
**Work Arrangement: On-site**
**Replacement Position**
**Compensation Range: $50.95 - $59.94/hour**

**Position Summary**:
Reporting to the Clinical Operations Manager, the Clinical Services Supervisor (CSS) is responsible for the day-to-day delivery of Centre-Based Clinical Services at a designated ErinoakKids site. The CSS will provide leadership to an inter-professional team of clinicians that includes recruitment, onboarding, communication and ongoing performance management of staff, managing referrals for services, caseload management and problem solving. As part of a larger team of Clinical Operations Managers (COMs), Clinical Services Supervisors and Clinical Practice Leaders, the CSS will be assigned lead roles associated with assigned services and streams.

**Key Responsibilities**:

- Provide day-to-day supervision of inter-professional team and delivery of centre-based clinical service delivery at assigned site;
- Organize clinical caseloads, staff schedules to meet site needs;
- Promote an integrated service delivery model;
- Identify staff complement needs in conjunction with the Clinical Operations Manager and Human Resources
- Participate in the recruitment, on-boarding, staff orientation and communicating performance expectations for new staff;
- Maximize the use of available resources (staffing and space),;
- Provide performance management, including probationary and performance reviews, and support to team members, engaging Human Resources as appropriate;
- Facilitate resolutions to service delivery issues involving clients, families and staff using a solution-focused approach
- Monitor operational/clinical activities to ensure performance objectives are met;
- Interface with Clinical Administrative Support Services (CLASS) to facilitate operational processes related to intake, service facilitation and health records;
- Collaborate with the Clinical Operations Manager (COM) to meet Balanced Scorecard targets;
- Identify and support professional development and clinical education needs
- Ensure team compliance with all relevant policies and procedures including those related to privacy, documentation, health and safety and infection control;
- All other reasonable duties as assigned and identified by the organization.

**Qualifications**:

- Bachelor’s degree in a health or child related discipline;
- Must have 2-5 years supervising staff in a health care environment;
- Active registration with appropriate professional College, where applicable, is preferred;
- Minimum of 5 years of clinical practice experience;
- Sound knowledge of the roles and responsibilities related to centre-based clinical services is preferred
- Working knowledge of service delivery, referral criteria, order entry and scheduling related to a clinical service portfolio is considered a strong asset;
- Excellent verbal and written interpersonal communication skills;
- Excellent facilitation and problem solving skills
- Strong conflict resolution skills
- Proven experience in motivating and leading people;
- Flexible, organized and self-directed within scope of responsibility;
- Demonstrated ability to multi-task;
- Sound understanding of documentation standards;
- Ability to function collaboratively within an inter-professional team;
- Ability to negotiate and portray a positive image of the Centre
- Demonstrated awareness of and adherence to professional and ethical standards;
- Experience with Meditech platform an asset
- Bilingualism in French and English is an asset.

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