Bilingual Collections Supervisor

_Axis Auto Finance is a fintech lender. Building and deploying leading edge technology made us the fastest growing, publicly traded Canadian Auto Finance company. As a team, we continuously seek new and innovative ways to grow our business. Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We are incredibly proud of the team we have built and are looking for like-minded individuals to help us in our growth trajectory. _
- Our mission is to be the leading provider of alternative financing solutions. We accomplish this by investing in our people, our technology, and our customer experience - with long-term success in mind._

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The Collections Supervisor will be responsible for managing an assigned collections team, handling collector escalations, and driving daily collections revenue while motivating the team in a positive manner. This role will involve the training and development of the Collections team along with managing and auditing their day-to-day performance. A key aspect of the role will involve achieving monthly & quarterly KPI’s

**KEY RESPONSIBILITIES**
- Create a positive and motivating environment, while following collection guidelines and policies
- Provide initial and ongoing coaching & training to new hires and our existing workforce
- Communicate and implement changes in policy and procedures as needed within the Collections team
- Ensure that all KPI’s for the department are met. Prepare & deliver action plans in the event KPI’s are not met.
- Ensure work standards are being met with a focus on reducing delinquency and improving customer satisfaction
- Design and implement strategies to motivate the Collections Team to achieve departmental goals
- Performs other duties as required

**QUALIFICATIONS**
- High school diploma or _GED_ required
- Strong collections experience coupled with excellent troubleshooting skills
- Strong communication skills with the ability to effectively manage a partial workforce in a “work from home environment”
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to communicate effectively both verbally and in writing
- Strong attention to detail with the ability to work well under pressure
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel and E-mail
- Strong work ethic and positive team attitude

**WHAT WE OFFER**
- Competitive compensation
- Participation in the performance bonus program
- A stellar 100% employer paid premiums benefit program.
- Employee assistance program
- Three weeks vacation upon start
- Personal days
- A friendly work environment
- We are an equal opportunity employer and accommodations are available upon request during all stages of the recruitment process._

**SUPERVISEUR DU RECOUVREMENT**

Axis Auto-Finance est un prêteur fintech. La création et le déploiement d'une technologie de pointe ont fait de nous la société canadienne de financement automobile cotée en bourse à la croissance la plus rapide. En tant qu'équipe, nous recherchons en permanence des moyens nouveaux et innovants de développer notre entreprise. Nous sommes incroyablement fiers de l'équipe que nous avons constituée et recherchons des personnes partageant les mêmes idées pour nous aider dans notre trajectoire de croissance.

Notre mission est d'être le premier fournisseur de solution de financement alternatives. Nous y parvenons en investissant dans nos employés, notre technologie et notre expérience client, dans l'optique d'un succès à long terme.

**RÉSUMÉ DE LA POSITION**

Le superviseur du recouvrement sera chargé de gérer une équipe de recouvrement assignée, de gérer les escalades de recouvrement et de générer des revenus de recouvrement quotidiens tout en motivant l'équipe de manière positive. Ce rôle impliquera la formation et le développement de l'équipe des collections ainsi que la gestion et l'audit de leurs performances quotidiennes. Un aspect clé du rôle consistera à atteindre des KPI mensuels et trimestriels

**RESPONSABILITÉS PRINCIPALES**
- Créer un environnement positif et motivant, tout en suivant les directives et les politiques de collecte
- Fournir un coaching et une formation initiale et continue aux nouvelles recrues et à notre main-d'œuvre existante
- Communiquer et mettre en œuvre les changements de politique et de procédures selon les besoins au sein de l'équipe du recouvrement
- S'assurer que tous les KPI du département sont atteints. Préparer et livrer des plans d'action dans le cas où les KPI ne seraient pas atteints.
- S'assurer que les normes de travail sont respectées en mettant l'accent sur la réduction de la délinquance et l'am