Collections Associate

1 week ago

Etobicoke, Canada HD Supply Full time

**Job Summary**

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

**Major Tasks, Responsibilities, and Key Accountabilities**
- Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
- Receives payments and posts amount paid to customer account.
- Documents information about financial status of customer and status of collection efforts.
- Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
- Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
- Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

**Nature and Scope**
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.

**Work Environment**
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.

**Education and Experience**
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

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