Front Office Activities Coordinator

BCP offers a friendly place to work in the heart of Canmore. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
**Employee Housing**: We offer housing to help you settle in.
**Career Growth**: Learn new skills and move up in your job.
**Great Team**: Work with people from all over the world.
**Many Perks**: Discounts, events, benefits to make your life outside of work better.
**Fun and Adventure**: Live and work in a beautiful place with many outdoor activities.
**Diverse and Inclusive Team**: Join a global team that values diversity and inclusion.
Our Front Office Activities Coordinator is responsible for the daily service of our breakfast buffet and ensures that all breakfast buffet supplies are well stocked so that all of our guests are satisfied.

**Responsibilities**:

- Set-up, maintain and take down the breakfast buffet.to a consistently high standard.
- Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable;
- Monitor inventory of breakfast items and make online food orders and receive deliveries. Reconcile deliveries against delivery notes and invoices.
- Provide exceptional customer service to hotel guests by maintaining the breakfast buffet with fresh food at all times, in a clean and presentable manner.
- Set up and take down each morning's breakfast buffet.
- Ensure food preparation and presentation standards are upheld and prepared according to restaurant standards.
- Maintain the safety and appearance of the buffet area;
- Operate cooking equipment.
- Ensure buffet items (such fruits, breads, cereals and bakery items) remain well-stocked during service.
- Clean the area in preparation for the next day; replenish silverware, light to moderate food preparation, refill beverage containers
- Monitor that proper procedures are being followed and necessary tasks are completed properly.
- Manage, resolve or escalate any and all Guest complaints in a friendly and professional manner to the standard of the Banff Lodging Company
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Maintain the safety and upkeep of the breakfast room.Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties may be assigned to help meet guest needs.
- Excellent customer service skills
- Enthusiastic and energetic team player
- Physically fit and able to lift up to 35 pounds.
- Ability to work a flexible schedule, including weekends and holidays.
- Strong work ethic and positive team attitude.

BCP provides the best perks and benefits in town that are designed to enhance your life in Canmore. While the full list of benefits is available here, here are a few highlights that our employees love:

- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. As a signatory to the Bow Valley Workplace Inclusion Charter, we are committed to building a diverse, equitable, and inclusive team. We strive to eliminate barriers for applicants and team members from equity-seeking groups.