Front Desk Agent

3 days ago

Canmore, Canada Spring Creek, Canmore Full time

Front Desk Agents make reservations for guests and accurately process payments for stays at the hotel. Upon guests’ arrival, GSAs warmly greet and welcome guests, complete the registration process, and answer any questions they may have about the hotel, their stay, and the area.

**REQUIREMENTS**

This position requires individuals to have excellent communication and customer service skills, a pleasant phone manner, and good computer and problem-solving skills. Knowledge of the surrounding area and attractions is a definite asset.

Previous Front Desk reservation experience and knowledge of roomMaster would definitely be assets.

The minimum education requirement for this position is a high school diploma.

**DUTIES**

The duties of this position include, but are not limited to:

- Booking reservations using the roomMaster property management system, inputting all required information, and accepting payment for hotel stays.
- Greeting guests to the hotel and responding to their questions about the hotel, the area, and local attractions.
- Completing the registration and check-in procedures.
- Responding to guests in-person and telephone requests, concerns, and complaints in an appropriate and timely manner.
- Checking guests out following their stay.
- Managing situations that may arise at the Front Desk, such as location changes, high levels of hotel activity, and emergency situations, all while following company procedures.

**Benefits**:
A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.

Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.

On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.

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