Front of House Manager

**CAREER OPPORTUNITY**

**Manager**

**_ Bridgette Bar_**_ Canmore_**

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Reporting to the General Manager at Bridgette Bar in Canmore, a front of house Manager contributes to all front of house operations and is responsible for several functions including but not limited to: scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service.

**RESTAURANY SUMMARY**

Bridgette Bar is a chef-driven bar in the new Spring Creek community in Canmore, AB. Snack, indulge, bend an elbow & realize your day’s full potential when you spend time at Bridgette Bar; a space where design, craft, and culture intersect. This is a bar - and one that happens to serve great food. Our drink list is a creative catalogue of crushable cocktails, high-octane originals, craft beers, and a wine list that all beverage enthusiasts will appreciate. For our food, Chef JP Pedhirney brings new twists on old favourites, making for a playful menu that's prepared on a savoury wood-burning grill. All set in a historic, mid-century inspired setting to keep things interesting.

**COMPENSATION**
- Competitive annual salary
- Gratuities
- Duty meals
- 2 weeks’ vacation
- Paid leave for sick and bereavement
- Extended health benefits after 90 days
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

**DUTIES & ESSENTIAL RESPONSIBILITIES**
- Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
- Effectively manage consistent cooperation and communication between the front and back of house staff.
- Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
- Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.
- Forecast sales to formulate goals and assist employees to meet goals.
- Manage personal promo budget and report any overages to Regional Manager.
- Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
- Delegate appropriate tasks and manage staff workloads.
- Provide instruction for staff members and coach employees to improve learning and enhance performance.
- Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
- Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
- Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
- Work overtime when needed and assist the workload of other.
- Execute any other tasks required.

**QUALIFICATIONS, KNOWLEDGE**,** & SKILLS REQUIRED**
- Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred).
- Advanced knowledge of industry best practices, guest services and food and beverage.
- Strong communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
- Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience successfully executing modern sales strategies.
- Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development.
- Ability to maintain professionalism, control, and composure in difficult and stressful situations.
- Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
- Working knowledge of applicable employment related legislation.
- Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
- Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
- Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
- Ability to fluently communicate in bot