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Front Office Manager

2 weeks ago

Canmore, Canada INNhotels Full time

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

Are you a positive self motivated person who is adaptable and looking for change? Are you an excellent team motivator who is excited to work and live in the Bow Valley? If you are ready for outdoor adventures and meeting new people, then come join our team at the **Canmore Rocky Mountain Inn**where we can continue to create the best possible experiences for our guests and each other

**JOB SUMMARY**:
As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important At Canmore Rocky Mountain Inn, our Guest Service Team wears most of the hats of a traditional hotel - from reservations specialist to activities director; we do it all.

**JOB RESPONSIBILITIES**:
**Administration**
- Train, supervise and support staff;
- Schedule shifts;
- Ensure timely and accurate customer service;
- Troubleshoot emergencies;
- Use accurate accounting and cash handling procedures;
- Communicate very effectively with all other departments within the hotel;
- Maintain an accurate inventory of rooms, reservations, and room assignments;
- Perform other related duties as required by the General Manager;
**Customer Service**
- Responsible for the Check in and Departure of hotel guests;
- Answer the hotel phone, both internal and external calls;
- Be an expert on local and onsite services and be able to provide information about them;
- Respond promptly and appropriately to guest requests;
- Handle complaints and specific customers inquiries;
- Represent the culture of Canmore Rocky Mountain Inn and build repeat guests;

**QUALIFICATIONS**:
You are a team player who is excited to create a great experience for the guests of Canmore Rocky Mountain Inn You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:

- A passion for customer service and a strong attention to detail;
- Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
- Ability to work under pressure in a fast-paced work environment;
- Excellent organizational, communication and interpersonal skills;
- Friendly and pleasant demeanor, courteous, self-motivated, and professional;
**REQUIREMENTS**
- 3+ years of experience in a similar role, preferably in a hotel setting;
- Ability to work efficiently with mínimal supervision, independently and as part of a team;
- Ability to work different shift hours, and stand for an entire shift;
- Good computer skills; knowledge of Webrez Pro is preferred, but not a must;
- Previous Front Desk and/or Customer Service experience is preferred;
- Relevant education and experience in a hospitality or tourism setting is preferred.

**WHO WE ARE**:

- Canmore Rocky Mountain Inn is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.

**WE OFFER**:

- A great work environment with opportunities for development and career advancement within Canmore Rocky Mountain Inn and the INNHotels family of hotels;
- A competitive compensation package;
- Group health plan;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation available

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Please note we DO NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?

**Experience**:

- Front Office Management: 3 years (preferred)
- Hospitality: 3 years (preferred)

Work Location: In person