Support Services Administrator

Schedule: Tuesday - Saturday, 9:00 AM - 5:00 PM

Are you a detail-oriented and organized individual looking to join a dynamic team in the pest control industry? We are seeking a Support Services Administrator / Scheduler to join our team at Old Island Pest Control on Vancouver Island. If you're ready to take on responsibilities that include managing schedules, answering customer calls, and supporting our mobile technicians, we want to hear from you

**Responsibilities**:

- Answer Calls from Customers: Provide excellent customer service by addressing inquiries, scheduling appointments, and addressing customer concerns professionally and courteously.
- Collect Payment from Customers: Ensure accurate payment collection and processing for services rendered.
- Schedule Job Work on Technicians' Schedules: Efficiently assign and coordinate technician appointments and service calls to optimize scheduling.
- Manage Schedules for Mobile Technicians Across Vancouver Island: Oversee and maintain schedules for our mobile technicians, ensuring efficient routing and on-time service delivery.
- Data Entry: Accurately input data related to contracts, jobs, and treatment setups into our system. Maintain organized and up-to-date records.
- Organizing & Reporting Data: Compile and prepare reports based on collected data, providing insights for decision-making.
- Various Office Duties: Perform miscellaneous office tasks, including opening mail, scanning documents, coding accounts payable, and mailing invoices.
- Teamwork: Collaborate effectively with colleagues to ensure a seamless workflow and contribute to a positive work environment.

**Requirements**:

- High School Diploma or GED: Basic educational requirement.
- Proficiency with Office Software: Demonstrated ability to use standard office software for data entry and reporting.
- Multitasking and Organization: Strong ability to multitask and effectively prioritize work to meet deadlines consistently.
- Communication Skills: Excellent verbal and written communication skills to interact with customers and team members.

**Experience**: Prior experience in a similar administrative, scheduling, or routing role is preferred but not required.
- Attention to Detail: Meticulous attention to detail and strong organizational skills.
- Time Management: Effective time management skills to manage schedules efficiently.
- Background Screen: Must pass pre-employment background screening.

**Transferable Skills for a Support Services Administrator / Scheduler**

Are you considering a career as a Support Services Administrator / Scheduler in the pest control industry? Here's how your previous experience in various professions can provide you with valuable transferable skills for this role:
**1. Working in a Call Center**:
Customer Service Skills: Your experience in a call center has honed your ability to provide exceptional customer service. This includes active listening, empathy, problem-solving, and professionalism—all essential qualities when dealing with pest control customers.

Communication Skills: Call center roles demand clear and effective communication both verbally and in writing. This skill is vital for interacting with customers, colleagues, and technicians in the pest control context.

Time Management: Call centers often operate with strict call handling times, teaching you to manage your time efficiently. This skill can be valuable when meeting deadlines and managing schedules.

Multitasking: Juggling multiple tasks simultaneously, such as taking calls, updating records, and addressing customer inquiries, is common in call center roles. This ability can be advantageous in handling the diverse responsibilities of a Support Services Administrator / Scheduler.

**2. Sales or Service**:
Customer Relationship Building: Sales and service positions involve building and maintaining positive relationships with customers. This skill can help you foster good rapport with pest control clients, enhancing customer satisfaction.

Negotiation Skills: Sales often involve negotiating deals and pricing, which can be useful when addressing customer concerns or discussing service arrangements in the pest control industry.

Product Knowledge: Sales and service professionals typically possess in-depth knowledge of the products or services they offer. In the pest control sector, understanding different treatment options and their benefits can be a valuable asset.

**3. Working in Administration Roles with A/R Focus**:
Attention to Detail: Administrative roles with an accounts receivable (A/R) focus require precision for accurate record-keeping and financial transactions. This attention to detail is essential for maintaining organized records in a pest control company.

Financial Management: Experience in A/R roles often involves managing invoices, payments, and financial records. These skills can be directly applicable to handling payments and financial aspects of customer accounts in the pest c