Business Support Administrator

Do you want to work for one of BC's Top Employers for 2025 and join an innovative, customer-centric organization?

The Land Title and Survey Authority of British Columbia (LTSA) is looking to hire a
regular full-time Business Support Administrator
to join our Corporate IT division in Victoria

The Business Support Administrator position is included in the BCGEU bargaining unit (Grid 14). Applications will be accepted until
January 27, 2026 until 4pm PST.

Who we are:

The LTSA is a publicly accountable, statutory corporation that manages BC's land title and survey systems. These systems provide the foundation for all real property business and ownership in the province.

We offer meaningful work in the public interest
. In support of the Province's 30-point housing plan, the LTSA built and launched the Condo and Strata Assignment Integrity Register as well as the Land Owner Transparency Registry, a first-of-its-kind registry.

We offer an innovative, customer-centric culture
. We are not your typical land title registry—we are focused on technology and innovation. We are a national and global leader in the effective automation of property registration and through technology, we are reducing turnaround time for our customers (e.g., lawyers, notaries, land surveyors, etc.) while also improving the consistency, accuracy and efficiency of our services.

What you'll do:

Reporting to the Manager, Technology Support Services, the Business Support Administrator ensures the reliability and security of LTSA's IT environment by providing proactive, customer-focused support. This role collaborates closely with Infrastructure, Security, and Application Support teams, end users, and external vendors to resolve issues, optimize processes, and maintain business continuity. Strong communication and vendor management skills are essential to deliver seamless technology experiences and support organizational goals.

Key Responsibilities and Accountabilities:

• Service Request Management
• Triage and resolve service requests promptly, escalating complex issues to maintain Service Level Objective (SLO) compliance and high first-contact resolution rates.
• User Support
• Deliver responsive, empathetic technical assistance for hardware and software issues. Proactively identify opportunities to improve end-user experience through technology and process enhancements.
• Business Application Support
• Ensure reliable operation of internal COTS and SaaS applications by collaborating with vendors and internal teams to maintain continuity and minimize downtime.
• Infrastructure Coordination
• Partner with support teams to resolve network and custom application issues, escalate as needed, and help achieve high application availability.
• Hardware & Software Management
• Install, update, and maintain IT hardware, Windows workstations, Microsoft Office, and third-party applications, ensuring security compliance and reducing vulnerabilities.
• Hardware Provisioning
• Coordinate deployment of workstations, laptops, networking equipment, printers, and mobile devices to optimize setup and user satisfaction.
• Procurement
• Manage IT hardware and software purchasing, including quotes, approvals, purchase orders, and tracking. Maintain accurate records for inventory and financial reporting while seeking cost and process efficiencies.
• SharePoint Administration
• Maintain and enhance SharePoint environments for collaboration and knowledge management. Address pain points proactively and support user adoption.
• Project Support
• Contribute to IT initiatives such as technology pilots, workflow automation, and cloud migration, ensuring timely, budget-conscious delivery.
• Identity Management
• Administer Active Directory accounts and permissions, ensure secure onboarding / offboarding and compliance with security policies.
• Asset Inventory
• Maintain real-time IT asset data to support procurement and lifecycle decisions.
• Continuous Improvement
• Identify and implement process enhancements to boost efficiency, reduce errors, and improve user experience.

We encourage you to apply if you have:

Education and Experience

• Diploma or Degree in Computer Science, or equivalent combination of education and experience.
• Minimum 3 years' experience in a corporate Microsoft Active Directory environment supporting Windows 11 workstations.
• Experience with Active Directory and Entra Experience, as well as cloud platforms (e.g., Microsoft 365, Azure) and remote support tools.

Knowledge, Skills, and Abilities

• Proven skills in problem-solving, adaptability, and customer service.
• Demonstrated ability to execute and deliver reliable results while meeting SLOs.
• Maintains diplomacy, tact and sound judgment in all interactions, and a professional attitude.
• Team-oriented, collaborative approach with a strong customer service orientation.
• Commitment to continuous learning and development.
• Proficiency with Microsoft Office suite, SharePoint, and Exchange (Outlook and Outlook Web).
• Strong knowledge of computer networking, printer setup/configuration, and Wi-Fi.
• Familiarity with cybersecurity best practices and incident response.
• Ability to support hybrid work environments (remote and onsite users).
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently.
• Ability to provide instructions and assist users with various computer applications.
• Demonstrates adaptability and flexibility in a constantly changing environment and shifting priorities.

We are dedicated to transparency in our hiring process. A starting salary of $33.05 (Grid 14, Step 1) hourly, is the rate associated with the classification of this position within the collective agreement.
We are committed to fostering a safe, respectful, and inclusive workplace where all employees can share their diverse views, skills and backgrounds. Valuing employee diversity strengthens workplace trust and enhances our ability to innovate in service of our customers and partners. Our hiring practices reflect this and we are committed to ensuring that our workforce reflects where we live and work. Please note if you require accommodations during the application or interview process, please let us know. Applicants must be legally authorized to work in Canada.