Full-time Call Center Customer Service Agent +

1 day ago

Vancouver, Canada EVA Airways Full time

**ABOUT EVA AIRWAYS**

Important: Please specify position and salary expectation on resume.

**REQUIREMENTS**:

- Good communication/customer service/organization/time management skills
- Must be legally authorized to work in Canada without sponsorship
- Weekend/holiday/night shifts required for airport passenger service agent and ramp
coordinator
- Airport Operation and Cargo operation positions require obtaining Restricted Area
Identity Card (RAIC)

**EVA EMPLOYEE BENEFITS**

EVA Airways offers an excellent benefits package including:
1. Extended Health Insurance Plan (including spouse and children) without premium costs.

2. Retirement saving plan with company match

3. Additional allowances for operation staff and outside sales

4. Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines

5. Starting from 2 weeks of vacation for every completed “year of employment”. Vacation entitlement increase to 3 weeks after 5 consecutive years and up to 4 weeks after 10 completed years

6. 11 national holidays and 14-day paid sick and personal leaves combined

**JOB DESCRIPTION**

**FULL-TIME Call Center Customer Service Agent**:

- Provide friendly service to and maintain positive with all customers in high standard of professionalism
- Responsible for providing customer service to passengers desiring to travel, by determining and recommending the service that meets Customers’ needs
- Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of seat
- Answer and assist Customers’ inquiries regarding to flight arrivals, delays, cancellation, flight irregularities, and other general information
- Assist Customers’ requests and inquiries on frequent flyers’ program and star alliance related needs
- Responsible for providing services to Customers’ needs in according to regulations set forth by Company and U.S. Department of Transportations
- Offers options of flights, classes of service, products and services to Customers

**FULL-TIME Airport Operation**:

- 1. Coordinate with airport authority for flight operational handling
- 2. Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks
- 3. Supervise service providers for efficient ramp operation handling in accordance to authorities and EVA’s standard procedures
- 4. Prepare flight operation related documentation
- 5. Make sure ramp area is clear for flight operation prior to flight arrival
- 6. Coordinate with cargo operation team for flight safety and on-time performance
- 7. Follow direction given by Company Management and Supervisors; assists in all areas as assigned

**FULL-TIME Airport Operation**:

- Supervise Cargo warehouse handling
- Help ramp side operation
- Provide import and export cargo customer service
- Flight operation related documentation handling
- Solve operation irregularity

**Salary**: $3,200.00-$3,700.00 per month

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Overtime
- Weekend availability

COVID-19 considerations:
All Airline employees are requested to be fully vaccinated under Canada Government's requirement. All employees must wear a mask and practice social distancing in the office.

**Education**:

- Secondary School (preferred)

**Language**:

- Mandarin (preferred)

Work Location: One location

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