Remote Call Center Agent

1 week ago

Vancouver, Canada Connections Call Center Full time

About Connections Call Center We are a family owned and operated organization proudly celebrating our 32nd year in business. **About the Role** - Answer and direct incoming phone calls for different companies (receptionist role) - Provide excellent customer service - Help with customer inquires - Book appointments - Data Entry - Work from home - Customer Service and computer experience - Fluent in both English and French - Strong communication skills with the ability to problem-solve. - Excellent organization skills; can manage several tasks simultaneously. - Ability to work a variety of shift, including evenings and weekends - Positive "Can-Do" attitude **Perks** - Extensive training - Monthly bonus - Supportive Work Environment - Competitive wage with room for growth/advancement - Extended Medical and Dental Benefits - Flexible schedule - Work from home - Opportunities to stay a part of the team, no matter where life takes you **Remote Office Requirements** Your work environment should be both comfortable for you, and private. Here are the requirements: - A private room dedicated room - Direct access to the internet Modem - Door that closes **Shared work spaces are not permitted** **Hardware Requirements** - **Computer**: - Operating System: Windows 10 or Above - Intel 13 or higher processing chip (or equivalent) - Up to date Virus Protection software - **Monitors**: - Dual Monitors - Recommended screen resolution of 1080p - **Keyboard**: - Keyboard must match the Startel 104m.Map keyboard layout. - **Suggestions**: Logitech MK120 or Blackweb ks2 Wireless Silent Keyboard - Startel Keyboard Stickers (Provided) - **Phone**: - Headset - **Misc: (optional)** - Webcam - If using a laptop, must have an external mouse and keyboard - Surge Protected powerbar to plug into - **Recommended**:UPS Power Supply - Plug your Wireless Router, and Computer in, you will stay running and connected to the Internet long enough to go out of rotation, log out properly, and shut down properly in the event of a power loss. **Internet Connection Requirements** - Secure Internet is required - Workstation should be plugged directly into your router if possible - Upload and Download speed must be higher then 25mbps HOW TO APPLY We can’t wait to hear from you **Benefits**: - Work from home opportunities - Extended health care - Vision care - Dental care - Life insurance - Flexible working hours **Job Types**: Full-time, Permanent **Salary**: From $17.00 per hour Additional pay: - Bonus pay - Overtime pay **Benefits**: - Dental care - Extended health care Schedule: - 8 hour shift - Weekend availability **Language**: - French (preferred)

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