Legal Call Center Customer Service Representative

2 weeks ago


Vancouver, Canada Wiebe Wittmann Robertson LLP Full time

Looking to get into the legal industry? Don't know where to start and want to get a feel for what it's like? This opportunity may be for you

Responsibilities include:

- answering member calls and taking notes;
- opening files in a web portal;
- dealing with member issues and complaints; and
- communicating with head office.
- be comfortable speaking on the phone;
- have excellent written and oral communication skills;
- be patient and friendly;
- be able to multi-task;
- be detail-oriented and organized;
- be able to solve problems and de-escalate conflicts;
- be able to work well in a team environment and;
- be adept with new computer software.

We offer competitive remuneration based on experience and aptitude, an excellent benefits package including extended health and dental, as well as paid vacations and sick/flex days.

**Job Types**: Permanent, Full-time

Pay: $40,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Call Center: 1 year (preferred)

**Language**:

- English, fluently (required)

Work Location: In person



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