Customer Sales and Service Agent

6 days ago

Vancouver, Canada Air Canada Full time

**Location**: Vancouver, BC Canada (Onsite)
**Starting Salary**: $17.85/hour
**Branch**: Contact Centers
**Category**: Unionized (UNIFOR)
**Job type**: Full-time

As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. You are a trusted advisor in the travel and lifestyle world, guiding our members to fully utilize the benefits of the program.

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

**What your day-to-day looks like**

Specifically, you’ll focus on these critical areas:

- Advise members on how to get the most out of the program
- Research, book and reschedule flights
- Support customers in the navigation of the technologies utilized within the self-service verticals (website, mobile apps, customer sign-in, etc.)
- Enhance membership loyalty by promoting partners
- Handle and resolve member concerns

**Your benefits**

As one of Canada’s leading employers, we like to ensure our employees are well rewarded with a range of benefits including:

- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential

**Qualifications**

**Required skills and experience**

This role is vital for our customer satisfaction. Here’s what’s key to ensure your success:

- High school diploma or equivalent
- Available to attend and successfully pass our approximately eleven (11) week full-time paid initial training program
- Available to work shifts (including days, evenings, and weekends)
- Able to find creative solutions to complex customer situations
- An effective, self-motivated multi-tasker who can work independently with mínimal supervision
- Strong communication skills
- Eligible to work in Canada

**Linguistic requirements**

** Preferred competencies**
- Customer service experience within a Call Centre environment
- Previous travel industry experience

**Let your career take flight**

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

**Diversity and inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success.

**Air Canada thanks all applicants for their interest however only those selected for an interview will be contacted.

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