Bilingual Collection

**JOB OPPORTUNITY - COLLECTIONS**

**Fluency In French Is Required**
- Job type - Permanent, full time
- Location - Hybrid (Vancouver)
- Working hours—standard business hours PST

**Company Description**

iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele. Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals. We foster an environment of growth, support, and a customer-focused approach.

**What’s The Job**

The Payment Service Representative is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.

**What Will Your Mission Be?**
- Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
- Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
- Negotiate mutually acceptable remedy to the customer’s delinquent account
- Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
- Escalate problematic accounts to Manager
- Verify and update customer information and keeping customer records updated in the collection system
- Accurately documenting all telephone calls as appropriate in the collection system
- Skip tracing files when unable to reach or contact our customers using available information
- Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
- Prepare and recommend payment amendments and coordinating the relative reporting
- Issue appropriate notices
- Assist with the preparation of payables associated with seizure activity

Are You Interested in this challenge? This position is for you if:
You have an interest in participating in the company’s activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.

**Qualifications**:

- Proven experience as a collection agent.
- Knowledge of relevant legal requirements.
- Excellent communication and interpersonal skills.
- Ability to negotiate and persuade.
- Ability to be polite and compassionate without losing confidence.
- Professional knowledge of MS Office and databases.
- Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
- Exceptional attention to detail and accuracy.
- Strong work ethic and positive team attitude.
- Ability to work well independently and within a team.

**Competencies**:
Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team

What Awaits You?

Full-time position
Hybrid work model (3 days in office)
Superior benefits including extended healthcare
RRSP program with company match

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer Send us your resume

Pay: From $25.00 per hour

**Benefits**:

- Company events
- Dental care
- Paid time off
- RRSP match
- Vision care

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- collection: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Work Location: Hybrid remote in Vancouver, BC V6E 3L2