Reservations Agent Call Center

6 days ago

Vancouver, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

Central Reservations Sales & Service Agent
The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department. This position will work both in the corporate office located in downtown Vancouver and in their own home office. This position is a full-time role at 40 hours per week.

**Responsibilities**:

- Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
- Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
- Drafts correspondence and coordinates related materials
- Maintains accurate and organized files and records
- Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
- Other duties as required

**Skills/Knowledge/Experience**:

- Secondary School Diploma
- 1-2 years of related experience with at least 6 months in a customer service role
- Proven ability to learn and operate new technologies
- Advanced communication, interpersonal, and customer service skills
- Some experience with conflict resolution required
- Intermediate level in the use of MS Office Suite
- Understands/speaks a different language is an asset
- Knowledge of hotel reservation systems an asset
- Previous experience in the hotel industry an asset
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and holidays
- Able to work in office located in downtown Vancouver BC, 2 days a week.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

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