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Call Center Representative

2 weeks ago

Vancouver, Canada K Digital Marketing Full time

Working with us as a call center representative will not be your traditional call center position where you’re glued to a phone in an office surrounded by 1000 other representatives. Here, you’ll use virtual tools like zoom and other programs to schedule and host virtual conferences with customers. Whether you’re looking to get back to the office full time or need some flexibility, we have a team that is the right fit for you.

**Primary Responsibilities**:

- Trained in and proficient in responding to inquiries about varies programs and benefits
- Identify customer needs and expectations
- Responsible for promptly and accurately addressing customer inquiries
- Serve as primary contact for inbound customer issues.
- Escalate more technical product-related issues to the proper support department
- Update customer information and ensure accurate entry of contact information
- Maintain quality service by following established policies and procedures
- Ensure proper security procedures are followed on all customer interactions

**What you get from us**:

- Weekly Advances and Bonuses
- Hybrid office with remote flexibility
- 65k plus first year average income
- Bonuses
- Residual Income
- Exceptional commission rates
- Trip Incentives and other benefits
- Full Training

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Night shift

Supplemental pay types:

- Bonus pay
- Commission pay