Dealer Account Specialist

**About Celebright**: Celebright is a fast growing, Ottawa based company. We design permanent holiday lighting systems, which combine custom lighting controller hardware with industry leading cloud based control. We’re a tight-knit group of nice people focused on creating quality products and delivering an excellent customer experience.

**About the Role**:We’re seeking a motivated and personable **Dealer Account Specialist** to join our Dealer Support Team. In this customer service and support-focused role, you will provide customized support to our Dealers, ensuring they receive the necessary guidance and resources to navigate onboarding and achieve operational efficiencies and growth.

**Key Responsibilities**:
Dealer Onboarding and Authorization:

- Facilitate the onboarding process for Dealers, ensuring they are fully aware of and committed to the program’s requirements and benefits.
- Manage initial setups, including financial commitments and training schedules, ensuring compliance and readiness.

Personalized Growth Planning:

- Work closely with Dealers to help develop personalized growth plans that align with their specific market conditions and business goals.
- Assist in defining measurable targets such as Serviceable Obtainable Market (SOM) and identifying operational strengths and opportunities for improvement.

Training and Development Oversight:

- Oversee Dealers’ progress through our training program, ensuring they complete essential courses on quoting, installation, troubleshooting, and more.
- Coordinate additional support and resources during the growth phase, particularly in marketing and sales training.

Operational Excellence Guidance:

- Guide Dealers through operational enhancements, equipment investments, and team expansions to support scalability and service excellence.

Continuous Engagement and Support:

- Maintain proactive communication with Dealers, addressing their needs, solving challenges, and keeping them informed about new developments.
- Prepare and support Dealers through quarterly and annual performance evaluations, aiding them in qualifying for various recognition and incentive programs.

**What We’re Looking For**:

- **Customer Service Expertise**:A strong background in customer service and an ability to manage complex interactions which foster trust and positive relationships with our dealers.
- **CRM Proficiency**: Hands-on experience with tools like HubSpot and Freshdesk (or similar).
- **Core Values Alignment**: Passion for Celebright’s mission and a strong commitment to our core values of innovation, integrity, and customer-centricity.
- **Technological Savvy**: Comfortable using and learning new technology to enhance productivity and efficiency.
- **Communication Skills**: Strong verbal and written communication skills, adaptable to diverse audiences.
- **Team Player**: A collaborative mindset and ability to work effectively within a team environment.
- **Joyful Personality**: A positive attitude and vibrant personality, making you a joy to work with, reflecting Celebright’s culture and values.

**Preferred Qualifications**:

- Experience working with dealer networks or in a similar B2B customer service role.
- Familiarity with the lighting or technology industry is a plus.

**Job Types**: Full-time, Permanent

Pay: $51,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Wellness program

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Kanata, ON K2L 1V8