Studio Manager

1 week ago

Toronto, Canada Chronic Ink Tattoos Full time

Chronic Ink Tattoos Ltd. is one of Toronto’s leading tattoo shops. It is led by the motto: “Tattoo is therapy for the soul”. We began our journey a few years ago as a little-known studio in Markham and now we have grown into a reputable tattoo house employing some of the most passionate and talented tattoo artists in Toronto the world.

We pride ourselves on our family of tattoo artists, highly skilled in the art of embodying the canonical and timeless essence of tattoos into custom masterpieces attuned to the artistic perception of our clients.

Our philosophy drives us to continuously re-think and re-define every part of what happens in our studio. Defying compromise to seek perfection in both the genuineness of tattoo works and excellence in artistic skills. With the ultimate goal of providing the best authentic tattoos possible for our clients.

**JOB OVERVIEW**:
Reporting to the COO of Chronic Ink, our Toronto Studio Manager directs all Studio’s day-to-day operations and is accountable for key financial and performance measures, including sales, service recovery, health & safety, cleanliness inspections, guest experience, and employee and artist engagement & retention.

**Duties and Responsibilities**

Shaping the Work Environment
- Train, coach and develop staff to deliver a positive and performance-motivated employee culture
- Coach artists and employees in the moment to educate and inspire a change in behaviour
- Ensure the creation and implementation of a strategy designed to grow the business.
- Monitoring adherence to SOPs and Guest service standards and conducting on-job-coaching as required.

**Organizational Bodybuilding**
- Strong communication, interpersonal and coaching skills with a proven track record of growing and developing teams
- Ensure the development of tactical programs to pursue targeted goals and objectives.

**Up and Running**
- Review, understand and operate towards the business goals and financial targets established by Chronic Ink
- Suggest operational improvements that drive Studio sales or reduce costs
- Identify opportunities and best practices to improve profitability
- Alignment and maintaining margins according to plan ensuring inventory accuracy
- Support HR Department’s employee policies, procedures and programs for a consistent experience for all employees
- Ensure all employee relations inquiries and complaints are handled promptly
- Ensure negative guest experience issues which have been identified are resolved

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

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