Leasing & Move in Coordinator

**Position Overview**

**Full-Time, 12-Month Contract**

The Leasing & Move-In Coordinator will support the Resident Services Manager and leasing team to ensure a seamless move-in process, deliver exceptional customer service, and maintain efficient property administration. This role is integral in fostering positive relationships with residents and ensuring their satisfaction throughout the leasing and move-in journey.

**Key Responsibilities**

**Move-In Coordination**
- Serve as the primary point of contact for new residents during the move-in process.
- Coordinate and schedule move-in appointments, ensuring all logístical details are communicated clearly to residents.
- Prepare and review move-in packages, including lease agreements, welcome materials, and key distribution.
- Conduct pre-move-in inspections of units to ensure they meet quality standards.
- Collaborate with the Operations team to resolve any last-minute unit readiness issues.

**Resident Services Support**
- Assist the Resident Services Manager in addressing resident inquiries, concerns, and service requests.
- Provide information about community amenities, policies, and procedures to residents.
- Participate in organizing community events to foster resident engagement and satisfaction.

**Leasing Support**
- Support the leasing team by conducting property tours and responding to prospective resident inquiries.
- Maintain a strong understanding of the Residential Tenancies Act (RTA) to provide accurate information to residents and prospective tenants.

**Property Administration**
- Manage and maintain accurate resident files, lease agreements, and move-in documentation.
- Track and update resident and leasing data in the property management system (e.g., Yardi or similar software).
- Assist with generating reports related to leasing, move-ins, and resident services.

**Qualifications and Experience**

**Required**
- Minimum of 2 years of experience in property management, leasing, hospitality or customer service roles, preferably in high-rise residential communities.
- Strong organizational skills with exceptional attention to detail.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Applicable experience with Yardi and DocuSign required. Experience with Rentsync, Building Stack, RISE, Adobe and other leasing platforms an asset.
- Proficiency in Microsoft Office Suite (Excel, Word).
- Knowledge of Ontario’s Residential Tenancies Act (RTA) and Landlord and Tenant Board (LTB) practices.

**Preferred**
- Experience in coordinating move-ins or similar customer-facing roles.
- Familiarity with Toronto’s rental market and local communities.
- Post-secondary education in Property Management, Business Administration, or a related field.

**Skills and Competencies**
- Exceptional time management and multitasking abilities.
- Problem-solving and conflict-resolution skills.
- A proactive, solutions-oriented approach to work.
- Strong ability to build positive relationships with residents, prospects, and colleagues.

**Work Schedule**

This role requires flexibility, as evening and weekend shifts will be part of the regular schedule to accommodate resident move-ins, property tours, and community events.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $55,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Property leasing: 2 years (preferred)

Work Location: In person