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Leasing & Resident Experience Coordinator

3 weeks ago

North York, Canada DBS Communities Full time

**Leasing and Resident Experience Coordinator**

For our 20 Stonehill and 25 St Dennis buildings.

The Leasing and Resident Experience Coordinator will report to the Property Manager with duties aligned to office support team, including marketing, operations, and property administration. Working in the on-site rental office they are responsible for community showings and leasing, collaboration on leasing and retention programs, resident communication and customer service, reporting, rent collection and administration.

The Leasing and Resident Experience Coordinator role requires flexible working hours with some weekend work based on business needs. It may require other duties in line with the scope of the role and function of the business.

**RESPONSIBILITIES**

The Leasing and Resident Experience Coordinator’s role may require other duties in line with the scope of the role and function of the business. The Leasing and Resident Experience Coordinator’s primary responsibilities include:
**Marketing and Leasing**
- Perform the overall leasing and resident relations function at the property
- Professionally and courteously handle all telephone and ‘walk-in’ enquiries from prospective residents.
- Registering all prospects using a Guest Registration Card, qualifying prospects to determine their needs and financial capabilities, demonstrating suites and amenities, closing, and follow-up.
- Maintain the customer database and ensure that all leads are responded to, and all traffic documented appropriately.
- Regularly inspect upcoming availability prior to showing same to potential residents. Units in unsatisfactory condition must be identified as such on the rental availability list. Those units, which could potentially go vacant because of the poor condition of same, must be directed to the general manager for immediate intervention.
- Communicate and work with Property Management to ensure suites are delivered on time and as promised, and conduct move in inspections and orientation with residents.
- Maintain a working knowledge of competitive buildings and conduct quarterly market surveys of these properties.
- Provide feedback and recommendations on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property.
- Establish and maintain relationships with community organizations, including local businesses that may add value to the resident experience or result in increased traffic to the property.
- Strive for maximum rental rates with zero vacancy.
- Attend prospect engagement and resident retention events and activities at the property based on your target market, with a view to developing relationships.
- Actively managing the renewal process and retention program with existing residents.

**ADMINISTRATIVE**
- Report on vacancy, traffic, and other metrics on a weekly basis.
- Obtain all required documentation from prospects to facilitate a review and approval by Property Manager including Application Form, employment verification, deposit, to obtain a credit report, photo ID.
- Collect rental payments and tenant requests in the rental office, deliver notices to units and post notices in building when required
- Follow up with tenants regarding rent collection and non-payment
- Monitor the progress of work being done in vacant units, and ensure management is aware of any delays
- Coordinate and schedule day-to-day maintenance jobs in liaison with management
- Adhere to company and industry standards and policies

**DRESS CODE**

1. As a Leasing Consultant, you are the first initial contact between the Landlord and a prospective resident. In the interest of making a good **‘first impression’**, it is important that your attire be appropriate for extensive walking conditions and yet professional in appearance.

2. All shoes must be low-heeled, and comfortable to walk in. Running shoes, sandals, work-boots, and “mules” or flip-flops are not acceptable.

3. Clothing must be clean and in a good state of repair**.**Jeans, sweatshirts, tank shirts, t-shirts, and extreme miniskirts are strictly forbidden.

4. A name badge may be required to be worn.

**POLICIES AND GUIDELINES**

1.All electronic and voice messages left by prospective residents must be returned as soon as possible, but no later than the same day.

2. The personal greeting on voice mail must be updated as information changes. Your voice should be clear and enthusiastic.

3. Encourage appointments or viewings with all prospective callers.

4. We ask that you be flexible with your lunch hours and breaks in order that we may be available to prospective clients on their schedule.

5. All existing and potential residents must be treated in a fair and reasonable manner.

**QUALIFICATIONS**
- **Experience -** 1-3+ years’ experience in residential property management, hospitality, seniors housing, real estate sales or marketing. Experience in Property Management or Leasing an asset. Experience with the RTA an asset