Service Appointment Coordinator

3 days ago

St Catharines, Canada John Bear Buick GMC - St. Catharines Full time

**About Us**:
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.

Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St. Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.

John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.

**Position Summary**:
**Responsibilities**:

- Contact customers to generate service appointments
- Manage and schedule appointments
- Provide exceptional customer service when dealing with customers
- Ensure customers understand their vehicles’ maintenance needs, how we can help meet those needs, and the benefits of ensuring scheduled services are performed on time and by qualified professionals
- Perform outbound call campaigns as required
- Keep customer information updated in our systems (Dealermine)
- Continue to update job knowledge by participating in educational opportunities and reading manufacturers' publications
- Maintain a thorough knowledge of vehicle maintenance schedules and requirements
- Stay up to date on dealer and dealership promotions
- Handle customer complaints immediately
- Other duties as assigned

**Qualifications**:

- Experience in a BDC role is an asset
- Excellent telephone communication skills
- Skilled at providing an exceptional customer experience
- Team oriented and adaptable
- Proven track record for setting and achieving performance goals
- Understanding of Service Department operations
- Dealer related systems experience would be considered an asset (Dealermine, Reynolds and Reynolds)
- Highly effective communication (verbal and written) and interpersonal skills in order to work with customers and colleagues
- Detail oriented with excellent time management and organizational skills

**What We Offer**:

- A competitive compensation plan
- A full and comprehensive benefits package
- Employee Vehicle Purchase program
- A solid foundation of customers from over 40 years of business
- A leadership team that trains and mentors its staff to ensure success for new team members
- An open-door environment that promotes close collaboration within all levels of the organization
- Opportunity for advancement
- Employee Assistance Program
- Company events
- On-site parking
- Professional team-spirited environment
- No Sunday or holiday work, more time to enjoy your friends & family

Pay: $16 per hour plus commission.

If you require any sort of accommodation at any time during the recruitment process, please let us know.

  • Service Appointment Coordinator

    1 week ago

    St. Catharines, Canada John Bear Buick GMC - St. Catharines Full time

    Service Appointment Coordinator **Salary** $36,000-$45,000 a year **Position Summary**: **Responsibilities**: - take incoming calls from customers and make outbound calls to our existing customers to generate service appointments - keep customer information updated in our systems - manage appointment schedule - stay up to date on dealer and...

  • Service Appointment Coordinator

    6 days ago

    St. Catharines, Canada John Bear Buick GMC Full time

    **About the Role**: - Contact customers to generate service appointments - Manage and schedule appointments - Provide exceptional customer service when dealing with customers - Ensure customers understand their vehicles’ maintenance needs, how we can help meet those needs, and the benefits of ensuring scheduled services are performed on time and by...

  • Service Appointment Coordinator

    21 hours ago

    St. Albert, Canada St. Albert Dodge Full time

    **St. Albert Dodge** is one of the region's best dealerships, serving the St. Albert and surrounding community in Alberta for many years. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and...

  • Appointment Coordinator

    6 days ago

    St. Albert, Canada St. Albert Dodge Full time

    **St. Albert Dodge** is looking for a **Service Appointment Coordinator** in **St. Albert**! **St. Albert Dodge** is one of the region's best dealerships, serving the St. Albert and surrounding community in Alberta for many years. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help...

  • Service Appointment Co-Ordinator

    6 days ago

    St. Catharines, Ontario, Canada John Bear Buick GMC - St. Catharines Full time

    Position Summary:John Bear Auto Group is looking for a customer-focused, driven Service Appointment Coordinator to join our St Catharines dealership. In this role, you will be responsible for generating appointments for our Service Department. The successful candidate should be outgoing, reliable, have strong communication skills and enjoy working with...

  • Appointment Coordinator

    2 weeks ago

    St. Albert, Canada St. Albert Dodge Full time

    **St. Albert Dodge** is one of the region's best dealerships, serving the St. Albert and surrounding community in Alberta for many years. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and...

  • Appointment Coordinator

    3 days ago

    St. John's, Canada Quorum Information Technologies Inc Full time

    **Brand - **Dealermine CRM **Location - In office St. John's, NL or Remote Newfoundland** **Reports to - **BDC Team Manager, Dealermine CRM **Dealermine CRM, a Quorum brand, is currently looking for Appointment Coordinators to join our growing team.** **THE OPPORTUNITY** The Appointment Coordinator is the primary point of contact between the Dealership...

  • Appointment Coordinator

    6 days ago

    St. Thomas, Canada Ford Full time

    Job Title**:Appointment Coordinator** Location: St. Thomas Ford Lincoln, Service Department **Job Type**: Full-Time Hours: Monday to Friday, 8:00 AM to 4:00 PM **Job Summary**: **Key Responsibilities**: Answer Incoming Calls: - Respond promptly to incoming phone calls with a friendly and professional demeanor. - Address customer inquiries regarding...

  • Appointment Coordinator

    2 weeks ago

    St. Catharines, Canada Performance Auto Group Full time

    **Drive for Excellence** At **Performance Acura Niagara** we are committed to guest service. A proud recipient of the Acura Client Experience (ACE) award for service, we go the extra mile in providing care to everyone who walks through our doors. **About Us** Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred...

  • Appointment Coordinator

    2 weeks ago

    St. John's, Canada Capital Mitsubishi Full time

    Mitsubishi is known to create innovative products and services that deliver the highest levels of engineering and quality. At the same time, the focus is always on showing value to our customers and earning their trust. The main objective of this role is to increase the operational efficiency of Capital Mitsubishi's Service Department. This involves the...