Field Service Coordinator

Are you a highly organized and customer-focused individual with a passion for coordinating field services? We are seeking a Field Service Coordinator to join our dynamic team. This position offers an exciting opportunity to play a key role in managing maintenance requests and ensuring a seamless service experience for our customers.

Key Responsibilities:
As a Field Service Coordinator, you will be responsible for:

- Managing and responding to customer maintenance requests and inquiries in your assigned territory, including maintenance after sales and built-in maintenance.
- Processing and maintaining service files from open to close, including scheduling maintenance visits, producing reports, and communicating with service/technical departments.
- Scheduling and coordinating field maintenance sessions and compiling reports related to FieldCare sessions.
- Negotiating service pricing with third-party vendors and suppliers.
- Creating and managing purchase orders, job orders, materials orders, and labor service payments.
- Collaborating with internal teams (Project, Logistics, Sales, Supply Chain) and external customers.
- Identifying risks and responding appropriately to mitigate them.
- Maintaining detailed knowledge of products and services.
- Responding to internal and external customer inquiries within 24 hours and ensuring follow-up until the job is completed.
- Updating and maintaining accurate data in SFDC and FSL systems.
- Ensuring all cases/jobs are closed out within 5 business days.
- Coordinating with the finance team to resolve invoicing issues and disputes.

Key Competencies:

- Problem Solving: Ability to analyze and resolve issues efficiently, using creative and practical solutions.
- Cost Consciousness: Works within budgets and seeks cost-saving opportunities.
- Interpersonal Effectiveness: Effectively communicates and collaborates with others, even in challenging situations.
- Organizing & Planning: Prioritizes tasks and develops clear, actionable plans to meet goals.
- Adaptability: Able to adjust to changing priorities and conditions in a fast-paced environment.
- Dependability: Takes responsibility for actions and commitments, completing tasks on time.
- Professionalism: Maintains tact and respect in all interactions, even under pressure.

Qualifications:

- Education: Associate’s degree (or equivalent) or minimum of 2 years of related experience.
- Skills: Proficient with MS Office Suite, SFDC, Syspro, and strong computer skills.
- Mathematical Ability: Ability to perform basic arithmetic calculations.
- Language Skills: Ability to read, analyze, and interpret technical documentation; excellent written and verbal communication skills.
- Reasoning Ability: Strong problem-solving skills with the ability to interpret varied instructions.

Why Join Us?
- Be a key player in ensuring top-notch customer service and maintenance operations.
- Work within a collaborative and dynamic team environment.
- Opportunity for personal and professional growth.
- Competitive compensation and benefits package.

Tarkett is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We Offer- A commitment that Safety is #1- Competitive benefits, pay, and retirement plan options- Career growth, stability, and flexible work arrangements.

Responsible Manufacturing - Protecting Our Planet for the Future- We utilize renewable energy and a closed loop recycled water process.- We are committed to reducing greenhouse emissions and water consumption.- We are the only flooring company recognized by the Asthma and Allergy foundation.

Who we are:
With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.

Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.

Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT).
- Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best._