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Field Service Technician

2 weeks ago

Montréal, Canada stwos soft Full time

This is Faisal from S2Ssoft,. Kindly let me know if you’re interested

Position: FSO support

Location: Montreal, QC

Contract with HCL AMERICA

**Responsibilities**:

- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management - Depot Operations
- Coordinate with external vendors for dispatch support
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

- Prefer 4-5 years IT experience, including technical training
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Own car for transportation (mileage will be reimbursed by policy)
- Valid driver’s license

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $20.00-$23.00 per hour

**Benefits**:

- Automobile allowance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- field support: 4 years (required)