People & Culture (HR) Manager

RocketRez is an all-in-one cloud platform behind some of the fastest growing tours & attractions. Our platform connects data from every facet of our customers’ businesses to help them manage their revenue like never before. If you’re passionate about people, technology solutions, travel, and ideally exciting attractions, this just may be the career opportunity for you

We are looking for a People and Culture (P&C) Manager to be part of driving and supporting our growing team. In this role you’ll interface with senior leaders in guiding the continued development of the RocketRez Employee Experience, and so we want you to have worked in a culture driven by core values, have a passion for employee experience and feel excited to help accelerate business results through effective people programs. While fully supported, this role is an in-house solo superstar, which means you enjoy the variety of working in all areas of P&C. You are known to develop people programs with excellent implementation and are a reliable and trusted partner for people leaders.

**Core Responsibilities**
- Develop, implement, and monitor creative and engaging P&C programs, initiatives and practices that support the attraction, enablement and retention of employees
- Work closely with leadership and management to create effective internal communication strategies in support of a valued employee experience
- Seek out opportunities to continuously optimize P&C programs, initiatives and systems
- Build credibility and trust with employees across all levels of the organization for both in person and remote teams
- Proactively support leaders on how to grow and develop themselves and their team members in an evolving and creative hybrid culture
- Deliver anecdotal and analytical insights from People & Culture metrics that help drive business success
- Assist in change management, organizational design and development, and efforts to continually improve the employee experience
- Provide advice, support and coaching in all P&C areas to employees and managers in all HR areas including talent acquisition, performance management, training and development, policy and procedure, employee relations, reward and recognition
- Develop attractive, cost-effective compensation and benefits packages by maintaining awareness of the industry trends, tracking compensation surveys, and conducting analysis
- Ensure leaders and employee are trained on HR tools, technology & programs
- Maintain accurate and up to date documentation, such as employee files, job descriptions, org charts, etc.
- Develop and maintain strong networks and relations (informal and formal) with employee resource groups, external partners, and leading industry and stakeholder communities
- Actively participate in annual budget planning/staffing forecasting process
- Administer company benefits and ensures employee questions are answered
- Actively resolve complaints and conflicts, escalating as appropriate to leadership and professional advisors
- Promote diversity, equity, and inclusion
- Ensure compliance with all provincial and federal labour law requirements

**Key Qualifications**
- Demonstrated progressive, hands-on P&C experience including building and implementing effective people programs
- Strong people skills with the ability to interact effectively with employees at all levels
- Success in maintaining an inclusive and collaborative culture within a hybrid workforce
- Experience directly supporting senior leaders, influencing leaders to make better people decisions that increase productivity and achieve business results
- Resourceful and self-directed with a commitment to providing excellent and timely P&C support, easily flexing between ad hoc business partnering and program delivery
- Ability to manage difficult conversations and situations professionally and with high integrity
- Seeks to develop as an individual and as a team by asking and providing honest and authentic feedback
- Passion for individual and team development
- High-level listening and communications skills
- Passion for accountability, owning both successes and mistakes
- Comfort with rolling up your sleeves to get things done
- Authentic, humble, empathetic, accountable, striving for excellence in all that you do
- Comfortable and capable of managing multiple projects simultaneously; prioritizing and organizing tasks; and high attention to detail
- Passion and empathy for customer and team success, with strong commitment to providing or finding the right solutions

74fgYH8dz1