Receptionist/administrator

**Auto Smile is a vehicle detail shop located here in Nanaimo, we are part of a larger Ford Lincoln store with close to 100 team members. Auto Smile, itself, has 5 detail shop bays and a dust free bay for tinting & wraps.**

We serve our sales department reconditioning of a minimum 30 units per month while keeping Nanaimo and area vehicles' in showroom condition, one detail at a time.

**WE ARE LOOKING FOR**

A reliable, detail-oriented person to join our team as the Auto Smile Administrative Assistant You must be comfortable working on a computer, with our guests and maintaining an even work flow for 5 technicians.

Reception/admin experience is an asset, but we will train the right person.

This is a full-time position starting at $19/hour, negotiable based on experience. There will be regular pay reviews at 3 months, 6 months, and yearly after that.

Your schedule will be Monday to Friday 8am to 5pm, with a one-hour lunch break.

**WE REQUIRE**

A valid driver’s license (N or FULL) for this position as you will be driving vehicles on the lot, and on the road. Must be willing to provide your drivers abstract yearly through ICBC.

Duties include:

- Welcoming guests to the shop
- Monthly inventory
- Help pick up/drop off wholesale vehicles
- Book/keep the schedule for 5-6 techs
- Order supplies as needed
- Open and close workorders/invoices/estimates
- Sell gift certificates
- Take payments from guests / close till at end of day
- Bill wholesale accounts
- Track commission/hours for 5-6 techs
- Pull reports and update leaders on open invoice’s status
- Record daily sales totals
- Update vehicle status on shared spreadsheets
- Provides service information and warranties
- Add photos and updates to Facebook and Instagram

Programs Used:

- PBS
- Google Suite (mainly Gmail, calendar, and sheets)
- Microsoft Office (mainly excel)

**A DAY IN THE LIFE**

There will be some miscellaneous tasks that will come up through the day or week like making orders, getting estimates for body work, picking up coffee for the bi-weekly meeting, or booking the quarterly outings for the team.

**BENEFITS AND CULTURE**
- Casual dress (no ripped clothing or inappropriate images)
- Fun Friday Attire
- BiWeekly Toolbox meetings with department (coffee+snack)
- Monthly dealership wide BBQ’s (weather depending)
- 50/50 draws, money prizes, staff appreciation announcements (blue tickets)
- Quarterly outings with department (usually some sort of food+activity)
- Annual Christmas Party at Nanaimo Golf Club
- Annual “year in review” dinner
- Things that went well, employment milestones, what is happening with Ford

Benefits are available after probation including:

- Prescriptions
- Dental
- Eye Care
- Extended Health Care
- Vacation time available next calendar year
- Travel Emergencies
- Etc.

**ABOUT STEVE MARSHALL FORD LINCOLN**

The Steve Marshall Ford Lincoln family, led by Ann Marie Clark, strives every day to nurture the store’s fun loving and relaxed family atmosphere while investing in education, training and equipment. This mindset makes it second nature to take care of our guests beyond their expectations.

Our team also believes in a commitment to continue supporting our community, from volunteering at smaller local events, like last month's Nanaimo Steelmen Golf Tournament; to larger fundraisers, such as the SPCA, Island Crisis Care Society, Haven Society, NUKO, Mamas for Mamas, Loaves and Fishes Community Foodbank and NFLA. We are proud to host the Give & Go annually.

We truly appreciate the trust that our community and our family has placed in us and we will continue to be transparent, honest and supportive.

Our vision is to build strong, lifelong relationships by maintaining our teams’ involvement and autonomy in taking care of our guests to create a better experience with our store, while continuing to be a meaningful contributor within the community.

Pay: From $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Work Location: In person