Customer Service Representative

2 days ago

Airdrie, Canada SCI Supply Inc. Full time

**Job Title**: Customer Service Representative
**Company**: SCI Supply Inc.
**Location**: Airdrie, AB

**Job Type**: Full-Time
**Industry**: Medical Supplies

**About Us**:
At **SCI Supply Inc.**, we are proud to be a Canadian-owned and operated provider of high-quality medical supplies. Specializing in **urology**, **ostomy**, and **skin and wound care products**, we are committed to helping individuals across Canada manage their health with dignity and comfort. As we continue to grow, we are looking for a dedicated and enthusiastic **Customer Service Representative** to join our dynamic team.

**Position Overview**:
As a Customer Service Representative, you will be the first point of contact for our customers. You will assist individuals in placing orders, resolving inquiries, and providing product information with care and professionalism. Your support helps improve the quality of life for those we serve—and that’s a responsibility we take seriously.

**Key Responsibilities**:

- Assist customers with product selection, order placement, and general questions
- Provide accurate information about our medical supplies and services
- Resolve product or service problems by clarifying customer complaints, determining the cause, and offering effective solutions
- Maintain customer records by updating account information
- Collaborate with other departments to ensure a seamless customer experience
- Stay informed about our product lines, industry trends, and customer needs

**What We’re Looking For**:

- A positive, energetic team player with a passion for helping others
- 1+ year(s) of customer service or related experience (medical supply or healthcare background is an asset)
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Comfortable working in a fast-paced environment
- Proficiency with computers, CRM systems, and order management software (training provided)
- Bilingual in French and English is a strong asset

**Why Join SCI Supply Inc.?**
- Opportunity to make a real difference in people’s lives
- Supportive, team-oriented work culture
- Competitive salary and benefits package
- Career growth opportunities with a growing Canadian company
- Training provided on our specialized product lines

**Ready to Join Our Team?**

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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