Customer Sales and Service Representative

3 weeks ago

Airdrie, Canada UFA Full time

Customer Sales and Service Representative Reporting to the Sr. Store Manager, the Customer Sales and Service Representative 1 (CSSR 1) is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure an excellent standard of service and a high level of customer satisfaction is maintained. Responsibilities Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone. Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Assist with the accurate and timely shipping and receiving of products as assigned. Perform maintenance on inventory or cycle counts, as directed. Ensure store, yard, warehouses, and exterior locations are clean, neat, well‑organized, and in compliance with UFA’s safety and operational standards. Manage e‑Commerce customer requests to ensure e‑Commerce service levels and KPIs are maintained. Review, pick, pack, label, and confirm orders using e‑Commerce related systems, workflows, and processes. Perform daily balancing of e‑Commerce orders including paper flow. Own the assigned "Aisle" area of responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained, or the equivalent assigned area of responsibility in the UFA yard. Qualifications Working toward or completed a Grade 12 diploma with 0–2 years of related experience. Cash handling, computer proficiency and previous customer service experience an asset. Agriculture/AgriBusiness or petroleum background, interest, and aptitude. Entry level of product knowledge. Capable of physical labour; capable of lifting up to 25 kg. Warehouse or yard and forklift experience an asset. Self‑motivated with a continuous learning approach about the business of UFA. Benefits Join a member‑owned co‑operative with a mission that matters: improving the well‑being of our members, helping them feed the world, and enabling investment in local communities. Recognized and rewarded for your performance – success is shared and individual results are celebrated. Work‑life success – safety, respect for your time, flexible options, and comprehensive benefits support your life inside and outside of work. We help each other grow – a collaborative culture that fosters growth through hands‑on experience, mentorship, training, educational support, and diverse career paths. Diversity, Equity, and Belonging At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com. Stay Connected Follow us on LinkedIn, Instagram, and Facebook for the latest updates. #J-18808-Ljbffr

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    Airdrie, Canada UFA Full time

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