Part-time Customer Service Representative

20 hours ago

Airdrie, Canada FortisAlberta Inc Full time

**ABOUT US** At FortisAlberta we invest in our greatest resource - our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety. **APPLICATION DEADLINE: November 18, 2024** **TITLE**: Part-time Customer Service Representative (U24-275) **DEPARTMENT**: Customer Service **WORK LOCATION/OFFICE**: Airdrie **STATUS**: 02 PT Permanent - Hrly **NUMBER OF HIRES**:16 **DESCRIPTION**: **DUTIES & RESPONSIBILITIES INCLUDE (but not limited to)**: - Respond and resolve customer requests received through a variety of communication channels - Manage customer emergency situations safely and effectively - Support customer relationships by proactively addressing and resolving customer/retailer requests - Create work orders from information received by customers, retailers or internal sources - Partner effectively with Dispatch and FortisAlberta Control Centre for timely information regarding status of all planned or unplanned outages - Enter order comments and update customer interaction details accurately in the system - Monitor Trouble calls received through High Volume Call Answerer (HVCA) and follow through on customer contacts - Proactively communicate and identify opportunities for process improvement - Escalate issues that require tracking, follow up and resolution - Participate in special project work as assigned **KNOWLEDGE, SKILLS & ABILITIES**: - Excellent customer service skills and people orientation - Strong communication and listening skills with the ability to identify customer needs - Decision making skills to effectively manage high peak/high volume call periods - Attention to detail with the ability to accurately enter data - Capable of managing a variety of tasks in a fast-paced work environment - Ability to work independently to resolve customer and retailer requests by determining correct process and procedure - Ability to build relationships with internal and external stakeholders through insight and personal credibility **REQUIRED QUALIFICATIONS**: - A High School diploma is required - Proficiency in Microsoft Office is required **PREFERRED QUALIFICATIONS**: - Exposure to SAP systems is considered an asset - Prior customer service experience is considered an asset **Special Conditions**: The Customer Care Centre operates on a seven (7) day a week, 24 hour a day schedule and as such, it is understood that schedules will vary. Overnight Weekends Position: Overnight Weekdays Position: **Part-Time Position**: NOTE: The Contact Centre operates on a seven (7) day a week, 24 hour a day schedule and as such, it is understood that schedules will vary. Saturday and Sunday are considered regular workdays for all employees. **TO APPLY TO THIS POSITION**: Please submit your resume via the button below: "Apply"

  • Customer Service Representative

    20 hours ago

    Airdrie, Canada Big Box Storage Inc. Full time

    **Big Box Storage Inc.** is an authorized U-Haul Dealership and is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of the company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Service Representative

    2 weeks ago

    Airdrie, Canada Westman Steel Full time

    **WESTMAN STEEL** is a national supplier of premium steel products. Westman Steel is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate. Continued progress creates the following career opportunity in **Airdrie, AB.** CUSTOMER SERVICE...

  • Customer Service Representative

    1 week ago

    Airdrie, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a **Customer Service Representative (CSR)**for our** Airdrie, AB Location.**We have **Full-Time and Part-Time, Seasonal positions available.** **WHY JOIN OUR TEAM** We offer our team members many benefits...

  • Utility Customer Service Representative

    1 week ago

    Airdrie, Canada City of Airdrie Full time

    **Company Biography1**: As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation. At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a...

  • Bodyshop Customer Service Representative

    19 hours ago

    Airdrie, Canada Cam Clark Ford Airdrie Full time

    _**An excellent opportunity with a quickly growing, dynamic business **_ The Cam Clark Auto Group is seeking a **Bodyshop Customer Service Representative **for our dealership in **Airdrie**, **AB**. With over 20 dealership and car service locations stretching across Alberta, British Columbia, Montana, and California, Cam Clark Auto Group is an industry...

  • Automotive Parts Representative

    1 week ago

    Airdrie, Canada Lordco Auto Parts Full time

    **Position: Automotive Parts Representative** **Location: Red Deer, AB** Do you love interacting with people and sharing your automotive knowledge? Are you looking for a full-time, entry-level job close to home? Join our team where you can turn your love for automotives into a fulfilling career. Lordco Auto Parts is Canada’s largest independently-owned...

  • Cashier/customer Service

    1 week ago

    Airdrie, Canada Lordco Parts Ltd. Full time

    **Position: Cashier/Customer Service Representative** **Location: Airdrie, AB** - Are you looking for a part-time, entry-level job close to home? Do you love interacting with people? Do you value providing customer service with a smile? Join our Airdrie, AB, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned...

  • Compliance and Test Services Sales Representative

    1 week ago

    Airdrie, Canada Electronics Test Centre - Airdrie Full time

    Job Description In business for over 30 years, the Electronics Test Centres are leading laboratories for the testing and certification of electronic and electrical products in Canada. Our office in Airdrie, Alberta is currently seeking a sales representative to solicit new business from the electronics manufacturing industry. This is an excellent opportunity...

  • Key Holder

    1 week ago

    Airdrie, Canada La Senza Full time

    O verview Key Holders assist Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviours to create a high performance selling culture with the team and achieve store...

  • Pharmacy Assistant

    1 week ago

    Airdrie, Canada London Drugs Limited Full time

    Pharmacy Assistant – Part Time Not just a job... a community... a partnership... a team. You’ll experience them all at London Drugs. As one of Canada’s fastest‑growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer‑focused people to join our team! We currently have...