Customer Service Representative

4 days ago

Airdrie, Canada Big Box Storage Inc. Full time

**Big Box Storage Inc.** is an authorized U-Haul Dealership and is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of the company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Paid holidays, vacation, and sick days, if eligible

Career stability

Gym Reimbursement Program, if eligible

Opportunities for advancement

Valuable on-the-job training

Complete Benefit Plan, if eligible

RRSP payroll deduction plan

Deferred profit-sharing plan, if eligible

**Customer Service Representative Responsibilities**:
Assist customers inside and outside with U-Haul products and services.

Use smartphone-based U-Scan technology to manage rentals and inventory.

Move and hook up U-Haul trucks and trailers.

Clean and inspect equipment on the lot including checking fluid levels.

Answer questions and educate customers regarding products and services.

Prepare rental invoices and accept equipment returned from rental.

Various accounting and bookkeeping functions.

Run daily operations of the facility.

Make moment-to-moment decisions to allocate time and resources to appropriate. projects

Other duties as assigned.

Participate in ongoing continuous U-Haul education through U-Haul University.

**Customer Service Representative Minimum Qualifications**:
Valid driver’s license and ability to maintain a good driving record

High school diploma or equivalent

Leadership experience in any form

Customer service experience

**Work Environment**:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

**Physical Demands**:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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