Administrative Assistant

Durham Autohaus is a local supplier of vehicle accessories and enhancements in Pickering, Ontario. We specialize in Window Tinting, PPF, Electronics, and Vehicle Care. From anti-theft devices to keep your vehicle safe to Window Tints to keep your vehicle's interior cozy. We strive to enhance every aspect of our client's driving experience one journey at a time.

**Why Join Durham Autohaus?**

At Durham Autohaus, we believe in more than just providing exceptional vehicle care services - we believe in creating a workplace where our team members thrive Here’s why you’ll love working with us:

- **Positive Culture**: We prioritize a supportive and engaging work environment. From company outings to special celebrations, we value our team and ensure they feel appreciated and motivated.
- **Growth Opportunities**: As a growing company with a new, larger shop, we are committed to investing in our employees’ success. Whether you’re looking to sharpen your skills or advance your career, we’ll support your development.
- **Industry Excellence**: Work with top-tier brands like XPEL, Compustar, Thinkware, and IGLA in a state-of-the-art facility, delivering high-quality services that you can be proud of.
- **Team Spirit**: Join a team that feels like family. We believe in supporting each other and celebrating our wins together.
- **Work-Life Balance**: We respect the importance of personal time and strive to create a balanced and rewarding work experience.
- **Customer-Centric Values**: Be part of a business that’s built on exceptional service, treating every client like family, and delivering industry-leading expertise.

If you’re passionate about vehicles, love working with people, and want to grow in a fun, professional, and innovative environment, Durham Autohaus is the place for you

**Primary Tasks**
- Structure and delegate the workflow for the day
- Answering and servicing incoming phone calls
- Greet and welcome clients upon arrival
- Provide clients with information about all the products and services we offer
- Provide exceptional customer experience in person and over the phone
- Create and manage appointments
- Maintain and organize documents, invoices, expenses, etc.
- Promptly respond to manager inquiries
- Ensure every client interaction is a great representation of the company and promotes services offered
- Complete the client's check-out process upon departure
- Maintain a clean work environment

**Secondary Tasks**
- Assist with vehicle collection and delivery
- Assist co-workers with their tasks
- Manage inventory
- Run errands (pick up shop supplies, products, etc.)

**Skills and Abilities**
- A proactive self-starter with strong independence and resourcefulness
- Thrives in a fast-paced, dynamic environment
- Exceptional interpersonal and customer service skills
- Outstanding communication abilities, both written and verbal
- Sales-driven mindset, recognizing every customer interaction as an opportunity to represent the company and drive business
- Demonstrates professionalism and courtesy in all duties
- Excellent time management skills, delivering high-quality work under tight deadlines
- Ability to stay composed and perform effectively under pressure
- Detail-oriented with exceptional organizational, problem-solving, and multitasking abilities
- Resourceful and confident in independently solving challenges
- High energy and motivation to contribute to team success

**Requirements**:

- At least 2 years of customer service experience (front desk experience preferred)
- A minimum of 1 year of sales experience
- Holds a G2 or G driver’s license with a clean driving record
- Aligns with the company’s core values and principles
- Demonstrates a strong customer-first mindset
- Maintains a positive attitude, fostering a respectful, inclusive, and supportive work environment
- Builds authentic connections with customers to ensure they feel valued and appreciated
- Adheres strictly to company and client confidentiality policies
- Reliable and dependable, with an excellent attendance record
- Actively supports and contributes to the team’s common goals
- Consistently performs assigned tasks to a high standard
- Presents a professional image through both attire and behavior as a representative of the company
- Will be required to complete a criminal background check

**Asset**
- Automotive experience
- Sales experience

Pay is negotiable based on experience.

Potential raise after a 6-month probationary period + monthly bonuses and yearly raise based on performance review.

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Additional pay:

- Bonus pay
- Overtime pay
- Tips

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

**Experience**:

- Receptionist or Front Desk: 2 years (required)
- Sales: 1 year (required)

Work Location: In person

Expected start date: 2025-01-28