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Customer Service Assistant

5 days ago


Edmonton, Canada Coppa's Fresh Market Full time

**Job Summary**

**Responsibilities**:

- Assist customers with product information and purchasing decisions
- Process orders, returns, and exchanges efficiently
- Upsell products and services to customers when appropriate
- Maintain accurate customer records and data entry in the system
- Resolve customer complaints in a professional manner
- Communicate effectively with customers to ensure satisfaction

**Qualifications**:

- Strong customer service skills with a focus on resolving issues promptly
- Excellent verbal and written communication skills in English
- Ability to analyze customer needs and offer suitable solutions
- Proficiency in data entry and using CRM software
- Bilingual or multilingual capabilities are a plus
- Sales experience is advantageous
- Phone etiquette and the ability to handle high call volumes

Pay: $32.00-$34.00 per hour

Work Location: In person