Customer Service/administration Assistant
1 week ago
Job Title: Service Administrator Assistant
Location: 12530 - 125 Street, Edmonton, Alberta, Canada
Company: Karjohn Drywall Limited
Employment Type: Full-time
About Us
Karjohn Drywall Ltd. is a growing drywall and tape company dedicated to delivering high-quality workmanship and exceptional customer service. We pride ourselves on our reliability, professionalism, and fostering a supportive team environment.
We are looking for a dedicated and organized Service Administrator Assistant to support our operations team. This role involves providing administrative support, excellent customer service, and coordinating efficiently to ensure smooth daily service operations.
**Key Responsibilities**
- Assist in scheduling and dispatching drywall and tape service teams.
- Maintain and update service records and customer databases.
- Prepare service orders, invoices, and follow-up documentation.
- Coordinate with suppliers and subcontractors as needed.
- Support the Service Manager with administrative tasks and reporting.
- Ensure accuracy and timely communication between clients, technicians, and management.
**Qualifications**
- Proven experience in administrative or customer service roles, preferably in construction, drywall, or related fields.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills in English. Bilingual or multilingual abilities, especially Spanish, are highly desirable.
- Proficiency with office software (Microsoft Office Suite, Google Workspace) and scheduling tools. Fluent with Macintosh computers.
- Ability to work well under pressure and proactively solve problems.
- High school diploma or equivalent required; additional education or certifications are a plus.
**Skills**
- Strong customer service skills focused on delivering an exceptional experience.
- Proficient in data entry with keen attention to detail.
- Ability to analyze customer needs and provide effective solutions.
- Knowledge of phone etiquette and professional communication standards.
- Strong interpersonal skills to build rapport with customers.
**What We Offer**
- Competitive salary.
- Positive and supportive work environment.
- Opportunities for growth.
- Hands-on experience in the residential drywall/tape industry.
**How to Apply**:
Join us in making a difference by providing outstanding service to our valued customers
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$58,000.00 per year
**Benefits**:
- Casual dress
- Company events
- On-site gym
- On-site parking
- Paid time off
**Education**:
- Secondary School (preferred)
**Experience**:
- residential service: 2 years (required)
**Language**:
- English (required)
**Location**:
- Edmonton, AB T5L 0T3 (required)
Work Location: In person
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