Front Desk Agent

6 days ago

Canmore, Canada Canmore Inn & Suites Full time

**Overview**

**Responsibilities**
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
- Operate phone systems to manage incoming calls, take reservations, and provide information as needed.
- Process payments and maintain accurate records of transactions.
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
- Uphold cleanliness and organization at the front desk area.
- Perform other related duties as required by management

**Skills**
- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Experience in hotel front desk or costumer service is preferred.
- Proficiency in phone etiquette and handling phone systems effectively.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work efficiently with mínimal supervision, independently and as part of a team.
- Excellent interpersonal skills with the ability to work well under pressure.
- Attention to detail and strong organizational skills to manage multiple tasks simultaneously.
- Good computer skills; knowledge of Webrez Pro is preferred, but not a must;
- A positive attitude and willingness to assist both guests and team members as needed.
- Friendly and pleasant demeanor, courteous, self-motivated, and professional.
- Relevant education and experience in a hospitality or tourism setting is preferred.

**WORKING CONDITIONS**:
The incumbent may work a variety of shifts. Occasionally, a requirement may arise to work overtime based on occupancy and staffing levels.

Work location is on-site.

**Physical Demands**- This is a physically demanding role. The incumbent will spend long hours on their feet, lifting, bending, pushing, kneeling, stretching, and walking. Must be able to lift 25 lbs.

**Environmental Conditions**:

- The incumbent will be working with computer screens for long periods of times, working with cleaning chemicals, and will be exposed to the public.

**Mental Demands -**The incumbent will deal with a fast-paced, high detailed, stressful environment with immediate and last-minute requests for services and assistance.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests

Pay: From $19.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Company events
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

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