Front Desk Supervisor

2 days ago

Canmore, Canada Blackstone Mountain Lodge Full time

The Front Desk Supervisor is responsible for supervising the Front Desk team including Front Desk Agents, and Night Auditors. In this role you will provide leadership, direction, and guidance to the team, ensuring the guests receive the highest level of service.

**Job Duties and Responsibilities**:

- Supervises, trains, and manages performance of front desk staff.
- Ensures each guest is provided with the best possible experience, utilizing tools and techniques provided by the Front Desk Manager.
- Remains calm and alert during emergencies, heavy workloads, and other complications.
- Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions.
- Assists the Manager in verifying and confirming all incoming OTA and third
- party reservations for accuracy, rate, payment structures and deposits as required.
- Assists the Manager and GM in revenue yielding management meetings.
- Perform the duties of a Front Desk Agent or Night Auditor as required.
- Support and manage the signature training program for the department including reviewing calls, coaching team members, and performance managing when necessary.
- Provide property site tours to potential guests with accurate knowledge of property details and services.
- Ability to communicate efficiently between all departments.
- Conduct performance reviews and performance management when required.
- Complete daily check lists and clearly communicate through daily pass on with colleagues.

**Prerequisites**:
**Education**:
A post secondary education in hotel management is an asset. Must have excellent verbal, written and computer system skills.

**Experience**:
Must have a minimum of 3+ years of experience as a supervisor.

Must have previous experience as a Front Desk Agent or Night Auditor.

Pay: From $22.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Wellness program

**Experience**:

- Front desk supervisor : 2 years (required)

Work Location: In person

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