Hotel Front Desk Agent

2 days ago

Canmore, Canada Falcon Crest Lodge Full time

**Job Summary**

**Responsibilities**
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Operate phone systems to answer calls promptly and assist with reservations or guest requests.
- Maintain front desk operations by managing cash transactions, processing payments, and balancing cash drawers.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
- Address any guest complaints or issues professionally and promptly, escalating when necessary.
- Maintain a clean and organized front desk area to create a positive first impression for guests.

**Experience**
- Previous experience in hotel or hospitality roles is preferred but not required.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with front desk operations and hotel management software is advantageous but can be taught on the job.

Join our dedicated team where your contributions will make a difference in creating memorable experiences for our guests

**Job Types**: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Flexible schedule
- Life insurance
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift

**Experience**:

- hotel front desk: 1 year (required)

Work Location: In person

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