Front Desk Supervisor

7 days ago

Canmore, Canada Falcon Crest Lodge Full time

The Front Desk Supervisor is responsible for supervising the Front Desk Agents, and Night Auditors. IN this role you will be responsible for providing leadership, direction, and guidance to the team, ensuring the guests receive the highest level of service.

**Job Duties and Responsibilities**:

- Supervises, trains, and manages performance of front desk staff.
- Ensures each guest is provided with the best possible experience, utilizing tools and techniques.
- Remains calm and alert during emergencies, heavy workloads, and other complications.
- Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions.
- Assists in verifying and confirming all incoming OTA and third
- party reservations for accuracy, rate, payment structures and deposits as required.
- Assists the GM in revenue yielding management meetings.
- Perform the duties of a Guest Service Agent or Night Auditor as required.
- Support and manage the signature training program for the department including reviewing calls, coaching team members, and coaching team members when necessary.
- Provide property site tours to potential guests with accurate knowledge of property details and services.
- Conduct performance reviews and performance management when required.
- Complete daily checklists and clearly communicate through daily pass on with colleagues.

**Prerequisites**:
**Education**:
A post secondary education in hotel management is an asset. Must have excellent verbal, written and computer system skills.

**Experience**:
Must have a minimum of 2+ years of experience as a supervisor and previous experience as a Front Desk Agent or Night Auditor.

Pay: $22.00-$24.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

**Experience**:

- front desk: 2 years (required)
- supervisory: 2 years (required)

Work Location: In person

Expected start date: 2025-01-06

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