Service Coordinator

2 days ago

Markham, Canada TRI-AIR Systems Full time

**Service Coordinator Role**:
We are a leading commercial and industrial service and maintenance HVAC (Heating, Ventilation, Air Conditioning) company located in Markham. We are hiring a Service Coordinator/ Lead Dispatcher to meet the growing needs of our business.

**Why work for TRI-AIR Systems**:

- ** 40-year legacy of success**: We are one of the pioneer commercial HVAC companies in Canada with over 40 years of history behind us. Our company was built on a strong foundation of honesty and integrity, which earned us the patronage of loyal customers over many years.
- ** Family-friendly work culture**: We deliberately hire for fit with our family-friendly office culture. Our office feels like home; all our staff come to work happy and look forward to being at the office.
- ** Respect and Trust**: We value our employees and have built a culture of professional respect and trust, so everyone knows the next person always have their back.

**Responsibilities**:

- Ensuring technicians are in the right place at the right time with the required tools and information to provide excellent service to clients. Asking great questions in order to get technicians prepared for the job, so they can provide the best service they can.
- Act as the face of the company when dealing with high value clients, ensuring that all clients’ service needs are exceeded.
- Collaborate with the Service Manager to plan, organize, direct, and supervise installation and service teams to maximize customer service and meet our service commitments.
- Lead a service mentality that drives customer satisfaction and future business growth.
- Coordinate service planning and scheduling alongside the Preventive Maintenance (PM) contract schedule.
- Ensure the supply of parts is sufficiently stocked and organized in the warehouse and with the respective team members.
- Perform other job-related duties as assigned.

**Qualifications**:

- Previous role in an operations or service environment; Prior work experience in HVAC sector is an asset.
- Heightened sense of self-awareness and emotional intelligence.
- Strong verbal and written communication skills.
- Experience with technology tools such as Pipedrive, ERPs, MS Office tools; Prior experience with service ERPs such as Jonas is an asset.

**Compensation**:

- Competitive salary depending on experience level.
- Benefits including dental care, RRSP match, learning and development opportunities.

**Other Job Details**:

- Full time.
- In-person.
- Start date: Mid-January 2025.

**Application**:

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