Service Coordinator

**About Us**:
At Aqautics AI Services Inc, we specialize in providing top-notch commercial swimming pool services, including contract maintenance, repairs, upgrades, and construction projects. With a thriving business we pride ourselves on delivering exceptional quality and customer satisfaction. As we continue to grow, we are seeking a dedicated and organized

**Job Summary**:
**Key Responsibilities**:
**Scheduling & Dispatching**:

- Coordinate and schedule service appointments for technicians using service management software.
- Optimize technician routes to maximize efficiency and reduce travel time.
- Adjust schedules dynamically based on urgent service requests or changes in availability.

**Administrative Support**:

- Assist the Service Director with creating and managing work orders.
- Handle parts ordering and inventory management in collaboration with the Inventory Coordinator.
- Maintain accurate records of service activities, customer interactions, and technician reports.

**Customer Service**:

- Manage routine follow-ups with customers to ensure satisfaction and address any concerns.
- Assist in preparing and sending service quotes to customers, ensuring accuracy and timeliness.

**Quality Control**:

- Support the Quality Control Manager by scheduling and coordinating quality inspections.
- Conduct regular follow-ups on completed jobs to gather feedback and ensure high service standards.
- Document and report any quality issues to the Service Director for resolution.

**Coordination & Communication**:

- Facilitate effective communication between the Service Department, Maintenance Department, and other relevant teams.
- Participate in regular team meetings to discuss service performance, challenges, and improvements.
- Utilize CRM and service management tools to track and manage service requests and customer data.

**Process Improvement**:

- Identify opportunities to streamline service operations and enhance efficiency.
- Implement best practices for scheduling, dispatching, and customer service.
- Assist in training new administrative staff and technicians on service protocols and procedures.

**Qualifications**:

- **Education**:

- High school diploma or equivalent required.
- Associate’s degree or higher in Business Administration, Management, or a related field preferred.

**Experience**:

- Minimum of 5 years in an administrative or coordination role, preferably in the service industry.
- Experience with service management software is highly desirable.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

**Skills**:

- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- Detail-oriented with a high level of accuracy in work.
- Ability to work collaboratively with diverse teams and departments.

**Personal Attributes**:

- Customer-focused mindset with a commitment to providing exceptional service.
- Problem-solving skills and the ability to handle unexpected situations calmly.
- Proactive and self-motivated with a strong work ethic.

**Benefits**:

- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and career advancement
- Supportive and collaborative work environment
- Company-provided mobile device and necessary software tools

**Equal Opportunity Employer**

**Aquatics AI Services Inc,**is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $55,000.00-$65,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Service Coordination: 5 years (required)

Work Location: In person