Receptionist - Wellness Coordinator

**At Divine Spine, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our team. We connect with each other, our patients and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success. Divine Spine is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each team member brings.**

**As a Divine Spine Wellness Coordinator, you’ll create the Divine Spine Experience for our patients through excellent service and premium healthcare. You’ll be in a professional and fun clinic environment where you’ll have the ability to master your customer service skills, work alongside friends and meet new people every day. A Divine Spine adjustment and smile can go a long way, and we believe our wellness coordinators have the power to be the best moment in each patient’s day. True to Our Mission Statement, working together we can enhance quality of life - one adjustment at a time.**

**You’d make a great Wellness Coordinator if you**:

- Consider yourself a “people person,” and enjoy meeting others.
- Love working as a team and appreciate the chance to collaborate.
- Understand how to create a great customer service experience.
- Focus on quality and take pride in your work.
- Are open to learning new things.
- Are comfortable with responsibilities like cash handling and clinic safety.
- Can keep cool and calm in a fast-paced, energetic work environment.
- Can maintain a clean and organized workspace.
- Have excellent **writing and communication **skills.

**From free adjustments to competitive pay, Divine Spine is proud to offer a comprehensive compensation package to our eligible part-time and full-time team members. What’s more, Divine Spine offers flexible scheduling and opportunities for growth within the company.**

**Basic Qualifications**
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
- Available to work flexible hours that may include mornings starting as early as 8:00 am, evenings ending as late as 7:30 pm, and Saturday mornings.
- Meet clinic operating policies and standards, including providing exceptional customer service, cash handling and store safety and security, with or without reasonable accommodation.
- Engage with and understand our patients, including discovering and responding to patient needs through clear and pleasant communication.
- **Be computer proficient in Word, Excel, Canva**.
- Process patient transactions and manage schedules in our electronic management software.
- Communicate with patients through our customer management software.
- Available to perform many different tasks within the clinic during each shift.

**Key Responsibilities**:

- **Patient Interaction & Customer Service**: Serve as the primary point of contact for patients, managing a high volume of calls, scheduling appointments, and greeting visitors with warmth and professionalism.
- **Office Management**: Maintain an organized workspace, ensure patient records are updated, manage clinic supplies, and keep operations running smoothly.
- **Social Media & Communication**: Assist with social media and communications to keep patients informed and engaged.
- **Billing & Administrative Tasks**: Handle patient billing, insurance verification, and other administrative duties to support the clinical team.

**Qualifications**:

- High school diploma required; post-secondary education in health administration or customer service is a plus.
- Proven ability to multitask efficiently and follow through on assigned tasks.
- Experience in a chiropractic office preferred.
- Strong organizational skills and attention to detail.
- Compassionate and patient-focused, with excellent interpersonal skills

**Knowledge, Skills and Abilities**
- Ability to learn quickly and think outside the box.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.

**Job Type**: Part-time

Pay: $17.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work Location: In person

Application deadline: 2023-09-05