Tour Operator

2 days ago

Calgary, Canada PANASIA HOLIDAYS Full time

About Us: At Panasia Holidays, we are passionate about creating unforgettable travel experiences. With over 25 years of expertise in the tourism industry, we pride ourselves on offering immersive and enriching tours that celebrate the culture, history, and beauty of every destination. Our team is dedicated to delivering outstanding service, ensuring every journey becomes a cherished memory for our clients. Join us as a Tour Guide and be part of a dynamic team that brings destinations to life.

**Key Responsibilities**
- Coordinate and manage both group and customized tour itineraries from initial planning to successful completion.
- Work closely with suppliers — including hotels, transportation companies, and local guides — to secure bookings, negotiate rates, and ensure smooth logistics.
- Communicate with clients to confirm travel details, answer questions, and deliver exceptional service before and during their trips.
- Prepare and organize all necessary tour materials such as confirmations, itineraries, invoices, and post-tour reports.
- Oversee daily tour operations to ensure every journey meets our high standards of quality and guest satisfaction.
- Handle last-minute adjustments with professionalism, flexibility, and a problem-solving mindset.
- Collaborate with the sales and marketing team to design, enhance, and promote attractive tour products and packages.

Qualifications & Skills
- Experience in travel operations, tour coordination, or within a travel agency preferred.
- Excellent organizational, communication, and problem-solving skills.
- Strong command of English; proficiency in Mandarin or Cantonese is a valuable asset.
- Ability to multi-task and stay calm under pressure in a fast-paced environment.
- A genuine passion for travel, culture, and delivering exceptional customer experiences.

Pay: $15.93-$18.90 per hour

Work Location: In person

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