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Group Operations Consultant

2 weeks ago

Calgary, Canada Anderson Vacations Full time

**About the Job and Company**

At **Anderson Vacations**, we excel in creating and customizing independent and group tour packages across captivating destinations such as **Canada (leading destination), Australia, New Zealand, and the idyllic South Pacific islands**. Additionally, we offer a unique selection of fully escorted small group tours to extraordinary locations within Canada.

With **our expertise in Canada**, our product range encompasses every Province and Territory in the country, providing the opportunity for one-of-a-kind, tailored itineraries in each locale. Beyond the well-known tourist destinations, we pride ourselves on exploring the less-travelled, hidden gems and specialize in offering authentic local experiences, including immersive Indigenous cultural encounters. We were honoured with a special award as the Favourite Tour Operator Domestic Canada at the 2023 and 2024 Baxter Media's Agent Choice Awards

**About the Role**

We are looking for a **Group Operations Consultant** with **hands-on experience in running and operating tours**. If you have a strong understanding of Canadian travel destinations, experience in the travel industry, and a passion for delivering seamless tour experiences, this role is for you

**What You’ll Do**
- **Plan, coordinate, and oversee group tours**, ensuring smooth execution from start to finish.
- Write and revise **tour itineraries** to create engaging travel experiences.
- Work with **vendors and suppliers** to maintain relationships, negotiate rates, and ensure service quality.
- Ensure **end-of-tour accounts** are completed and reconciled.
- Receive, check, and approve **supplier accounts and payments**.
- Speak to **potential clients**, discuss available tour options, provide quotes, and process bookings.
- Manage **tour inventory** across multiple platforms.
- Create and edit **invoices** using an in-house online system.
- Keep **websites and internal travel systems** updated with new tours, rates, and inclusions.
- Collaborate with **Tour Leaders** to successfully deliver a superior travel experience.
- Handle **routine office administration tasks** as needed.

**Who You Are**
- You have **hands-on experience in running and operating tours**.
- You have a **strong understanding of Canadian travel destinations**.
- You have **previous experience in the travel industry**, ideally in a tour operator DMC, or travel agency.
- You are a **travel enthusiast** with boundless energy and a strong work ethic.
- You thrive in **fast-paced environments**, handling multiple tasks under pressure.
- You are **enthusiastic, friendly, and eager to learn and grow**.
- You have **strong organizational skills** and great attention to detail.
- You can **collaborate effectively** with management, colleagues, and suppliers.
- You are **fluent in English** (spoken and written).
- You are proficient in **MS Word, Excel, Outlook**, and other travel industry systems.

**Requirements**:

- **Experience in running and operating tours** (essential).
- **Knowledge of Canada as a travel destination.**:

- **Legal work status in Canada** (Work Permit, Permanent Resident or Citizen).
- **Calgary-based** (Office-based with hybrid option after 3 months).
- **Post-secondary education** or **2+ year of experience** in travel sales, tour operations, or a related travel company.
- **Familiarity with database-driven booking, tracking, and itinerary creation systems** (an asset).

**Why Join Anderson Vacations?**
- Competitive **salary and performance-based bonuses**.
- **Career development support** for industry-related courses.
- **Travel perks** and exclusive industry discounts.
- A dynamic and collaborative work culture.
- **Immediate** access to paid vacation.
- Comprehensive health benefits package.
- Enjoy a **paid day off**on your birthday.
- Our office is **conveniently situated in Calgary's downtown** area, with ample public transportation options.
- Our **workplace boasts a diverse,** friendly atmosphere with a strong focus on achieving our goals. We prioritize company-wide events such as annual retreats, festive Christmas and Stampede celebrations, and regular team lunch sessions.

**How to Apply**

If you’re passionate about travel and ready to make an impact, we’d love to hear from you Send your **resume and cover letter** through the platform.

Join us in creating unforgettable travel experiences across Canada

Pay: $40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- tour operations: 2 years (required)

**Language**:

- English with complete fluency (required)

**Location**:

- Calgary, AB T2R 0T9 (preferred)

Work Location: Hybrid remote in Calgary, AB T2R 0T9