IT Support Specialist

2 weeks ago

Montréal, Canada Web Hosting Canada Full time

**About the role**

As WHC’s IT Support Specialist, you’ll take the lead on all internal IT systems, ensuring that our team is supported, secure, and productive. This role focuses on WHC’s internal infrastructure—your goal is to ensure our workforce is always enabled and supported from an IT standpoint. You’ll work across departments and be a trusted partner to HR, Engineering, Finance, and beyond.

You’ll report to the Director of Finance & Administration, with a dotted line to the Head of DevOps, and collaborate closely with both teams to improve how we manage and scale our internal tools and infrastructure.

**What you'll do**
- Deliver prompt and helpful helpdesk support and IT training.
- Set up new users (accounts, devices, permissions) and ensure smooth onboarding.
- Troubleshoot and maintain laptops, peripherals, networks, and office equipment.
- Oversee IT inventory and coordinate procurement of devices and supplies.
- Ensure systems are secure and up to date with patches, antivirus tools, and backups.
- Manage and support office security systems (e.g., cameras, alarm).
- Enforce IT security policies and run internal compliance audits.
- Liaise with vendors and review IT-related invoices for accuracy.
- Participate in special projects under the direction of the Head of DevOps.
- Work closely with cross-functional teams to enable smooth day-to-day operations.
- Maintain a regular presence at the office to support onsite infrastructure and users.

**Qualifications**
- 2+ years in a similar IT support or helpdesk role.
- Experience with Microsoft Teams, Google Workspace, and Office 365.
- Knowledge of networking, VPNs, firewalls, and security best practices.
- Excellent communication skills and a user-focused, collaborative mindset.
- Organized, detail-oriented, and capable of managing multiple priorities.
- Able to lift and set up hardware (laptops, monitors, etc.) when needed.
- Bilingualism (French & English) is required.

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