Technical Support Specialist

2 days ago

Montréal, Canada Vacation Tracker Full time

**Technical Support Specialist**

Vacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration are high on our list of priorities. The main goal of this position is to improve our client retention and provide support to existing and potential customers.

Our Technical Support Specialist will be a valued member of our team and a key player in Vacation Tracker’s customer support system. Serving as the link between our customers and our internal team, you will work closely with the customer service, marketing, and product teams within our organization to help create an engaging customer experience in an agile, fun working environment.

**Key Responsibilities**
- Creating and managing support tickets in Jira
- Scheduling and performing demos for prospective customers
- Managing customer data in the CRM system
- Occasional evaluation and review of customers’ needs and requests in order to plan future features and improvements

**Skills & Requirements**
- Native-level spoken and written English and French
- Excellent communication skills
- 2+ years of either technical or customer support experience in technology
- Creative and self-motivated
- Must be comfortable working in a fast-paced startup environment
- Must be comfortable working in a team environment, as well as independently
- Well-organized and reliable
- Must be available to work full-time from 9am to 5pm EST

**Bonus Skills**
- Previous experience with B2B products
- Previous experience working in a startup or in the SaaS industry
- Fluency in Spanish

**What We Offer**:
As a fully-remote company with team members working from 3 different countries, we offer a flexible, completely remote role with occasional local team meetups.

We wouldn’t be a leave tracking company if we didn’t offer stellar leave policies and perks - which is why we offer 20 days of PTO and an additional day off for your birthday each year

The salary range for this position is from $45,000 to $50,000 depending on your experience. We also offer employees milestone salary increases based on company-wide performance.

**About Vacation Tracker**

Vacation Tracker is an all-in-one leave management solution built to help teams automate, manage and track their employees’ leave. With over 2,000+ teams worldwide using our tool (including household names such as McDonalds, Bell, H&M and more), we help automate the leave tracking process forever.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Paid time off
- Profit sharing
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you comfortable working in a remote setting?
- Are you comfortable working in a fast-paced startup environment?

**Experience**:

- Customer Or Technical Support: 2 years (required)

**Language**:

- English (required)
- French (required)
- Spanish (preferred)

  • Technical Support Specialist

    2 weeks ago

    Montréal, Canada THORASYS Thoracic Medical Systems Inc. Full time

    Job Description 1. Responsibilities As a Technical Support Specialist at THORASYS, you are responsible for ensuring the satisfaction and operational support of our expanding user base by delivering efficient customer service and support, following our internal processes. The Technical Support Specialist is also responsible for recording and managing all user...

  • Technical Support Specialist

    4 days ago

    Montréal, Canada Vacation Tracker Full time

    **Technical Support Specialist** Vacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration...

  • Technical Support Specialist

    4 days ago

    Montréal, Canada Distributel Full time

    Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to...

  • Technical Support Specialist

    5 hours ago

    Montréal, Canada Distributel Full time

    Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to...

  • Bilingual Technical Support Specialist

    7 days ago

    Montréal, Canada BFG Enterprise Services Full time

    **Technical Support Specialist** **Role**: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource...

  • Technical Support Specialist

    2 weeks ago

    Montréal, Canada EMERES INC. Full time

    About us We are a close-knit team of dynamic, friendly, and diverse people, who take pride in delivering solutions that keep our world safe. What some of our employees like about working here: - Autonomy as an individual, striving to achieve one common goal as a team - Being part of a company that is employee - and customer - oriented - Dynamic and...

  • Junior Technical Support Specialist

    2 weeks ago

    Montréal, Canada Behavox Full time

    **About Behavox**: Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and...

  • Technical Support Specialist 3

    2 weeks ago

    Montréal, Canada Behavox Full time

    **About Behavox**: Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and...

  • Help Desk Technical Support Specialist

    6 hours ago

    Montréal, Canada Direct Travel Full time

    Position Overview As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to...

  • Technical Support Specialist, Autocad Electrical

    5 hours ago

    Montréal, Canada Autodesk Full time

    Job Requisition ID # - 22WD63897 Position Overview Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting...