Tool Support Specialist

1 week ago

Montréal, Canada Ubisoft Full time

**Company Description**
Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal-opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, innovative technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Ubisoft IT is looking for a Tool Support Specialist to join the Ubisoft Data Office (UDO) team. This team is responsible for developing tools for Data Analysts, User Researchers, Data Scientists, Quality Control, and Telemetry Specialists.

As a Tool Support Specialist joining this team, you will be responsible for providing first-level support and access to users throughout the product lifecycle.

**Responsibilities**
- Provide first-level support for various data tools throughout the product lifecycle;
- Work with developers to help resolve any problems encountered;
- Provide user support for initial tool configurations;
- Evolve processes, documentation, and functionalities according to eliminable frictions detected during support;
- Produce tutorials and documentation, and train users in tool functionalities, in partnership with Product Managers.

**Qualifications**
- Experience in user support;
- Ability to communicate effectively with internal customers and provide good customer service;
- Knowledge of Windows environment and Microsoft Office suite such as Word, Excel, and SharePoint;
- Knowledge of Atlassian suites such as Confluence and Jira;

**Additional Information**
Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

**_ At Ubisoft, we embrace diversity in all its forms. We’re committed to fostering an inclusive and respectful work environment for all. We know the importance of providing a pleasant interview experience, therefore if you need any accommodation, please let us know if there is anything we can do to facilitate the interview process._

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