Coordinator, People

**Position Purpose and Summary**

The Coordinator, People & Culture is primarily responsible for the day-to-day service requests and ensuring the smooth operation of the People & Culture (P&C) Office. This position directs several key P&C employee services programs and operates the general communications of the P&C department. Reporting to the Manager, People & Culture, this position also provides support to the P&C Leadership Team.

**Key Areas of Accountability**

**1. Administrative Service and Support**
- Coordinate events, meetings and supporting activities/materials as required.
- Respond to P&C Help Desk requests by processing requests via response or redirection as appropriate.
- Coordinate and perform office administration activities including, but not limited to, collecting various correspondence froM/For clients and/or P&C team members, ordering office supplies, processing invoices, assisting with contract coordination, and maintaining the general office spaces, printers, etc.
- Updating or creating resource materials, such as policies and procedures, including web-based references.

**2. People & Culture Programs**
- Coordinate and manage employee service award and recognition programs.
- Coordinate and support in facilitation of monthly new hire Orientation and Benefit Orientations for staff and faculty.
- Produce regular employee communications including digital newsletter(s) or other products as required; coordinate gathering of articles and photos from P&C team members, TWU faculty and staff.
- Responsible for conducting regular audits (monthly, quarterly, semi-annually) using an established HRIS and supplemental tools to ensure accurate and current employee and contractor information.
- Responsible for ensuring employee mailing lists are updated and accurate. Work in collaboration with Marketing and Communication teams to support TWU public relations as needed.
- Manage communication platforms such as the P&C Internet and Intranet site, ensuring it is up to date with appropriate, professional, legally compliant documents, policies and procedures, relevant news, etc.
- Support and coordinate TWU events for employee groups such as special events, education sessions and employee recognition events.

**3. People & Culture Team Responsibilities**:

- Responsible for accurate and timely creation of employment verification letters.
- Responsible for the administration of benefits for all staff and faculty (Canada Life, Sunlife, myHSA/WSA).
- Support P&C Leadership Team in talent acquisition by conducting phone screens, booking interviews, and completing reference checks.
- Provide back up support for HRIS queries and administrative processes.
- Responsible for probationary review tracking and support for all employee groups.
- Statistical reporting including, but not limited to, Canada Revenue Agency, Statistics Canada or other reporting bodies.
- Complete assigned projects to continuously improve knowledge and understanding of emerging P&C issues, industry trends, strategies and tools to assist the P&C Team in achieving its development goals.
- Other duties as assigned.

**4. Student Employment**
- Support with the overall operation of TWU Student Employment
- Complete recruitment cycle and other administrative processes to facilitate student employment. This includes creating job postings and employment agreements for student employees.
- Maintain accurate and up-to-date student employment records.
- Maintain HRIS and troubleshoot timecard issues for student employees. Coordinate group or individual student training sessions as needed and facilitate feedback for student employees.

**The Person**

**Skills and Abilities**
- Excellent oral and written communication skills including detailed attention to spelling and grammar.
- Proven superior relational skills and adherence to confidentiality.
- Proven client service skills.
- Digital fluency.
- Demonstrated collaborative team-player.
- Demonstrated ability to research and present information clearly and concisely.
- Demonstrated creative problem-solve skills.
- Demonstrated critical thinking skills.
- Proven ability to manage workload in a busy and challenging environment.
- Proven ability to maintain confidentiality and build open communication and trust.

**Personal**

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

**Servant-Leader Way of Life**: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts t