Program Coordinator

Encompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the Diverse First Nations, Inuit, and Métis who make Langley their home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.

Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.

Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. Services are low-barrier, all-inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

**The Opportunity**

We are currently looking for a self-directed, engaging, empathetic Specialized Housing Program Coordinator to join our growing team. Reporting to the Programs Manager, the program coordinator oversees specialized home support services and is responsible for creating a safe, supportive, non-judgmental and inclusive culture for all program participants and staff. The program, located in Langley, is a 24-hour emergency receiving home for youth between the ages of 12 to 19 who are in need of short-term stabilization.

Program coordinator oversees some of the most vulnerable and complex youth in the care of, or on a Youth Agreement with, the Ministry of Children and Family Development. Applicants should be able to demonstrate experience in meeting youth where they’re at, recognition of the ongoing influence of trauma and disconnection on the youth served and support building on youth’s strengths and passions to create meaning. Delivery of these services must be provided with an understanding of the ongoing effects of trauma, isolation and vulnerability.

JOB POSTING # 2024-0100 Program Coordinator (SHSS)
DATE: July 03, 2024
POSITION: Permanent - Full Time
HOURS OF WORK: 5 days ON 3 days OFF rotating schedule with on call duty at 7.5 hours per day
SALARY RANGE: Grid 14: $34.90 - $38.77 per hour
BENEFITS: Full Benefits - Extended Health, Dental, Group RRSP/TFSA
VACATION: as per ESS policy
ANTICIPATED START DATE: ASAP
CLOSING: Open until filled

**Key Responsibilities**
- Coordinates the day-to-day operations by ensuring the necessary facilities and equipment are in place, program guidelines and policies are adhered to and program standards are met in consultation with Program Manager.
- Assist the Program Manager in providing orientation, training, work direction and guidance to residence workers by performing duties such as clarifying program policies, reviewing work schedules.
- Develops, implements and evaluates residence goals, objectives, policies and procedures and ensures the required standards are maintained. Identifies both physical and program needs of the residence to appropriate authority. Plans with staff for changes.
- Oversees the schedules, supervision and evaluation of residence staff and monitors daily operations. Assists in the recruitment and selection of staff and provides guidance, training and orientation on policies, procedures, techniques, report preparation or other matters arising in the residence. Identifies the needs of staff for professional development.
- Provides leadership, guidance and participates with staff, families and MCFD in planning and providing client plans, case conferencing, case management and the preparation of related documents and reports.
- Monitors, authorizes and allocates expenditures within the operating budget for the year and assists senior management in preparing the budget. Prepares and maintains related documentation.
- Ensures the cleanliness, safety, security and maintenance of the residence in accordance with licensing standards either directly or through delegation to staff.
- Ensure the programs offer high quality, inclusive, participant-centered and culturally competent services utilizing ethical practices that are responsive to the needs of presenting participants;
- Ensures effective case planning and management and accountability to service partners;
- Responds to and provides support to team members and colleagues during critical incidents and high