Housing Coordinator, Rent Assistance Programs

**Position: Housing Coordinator, Rent Assistance Programs**

**Term: Full-time, 1-Year Contract (with the possibility of extension)**

**The Organization**

Red Deer Housing Authority is a Housing Management Body established under a _Provincial _Ministerial _Order_ that provides affordable housing and rent subsidies to over 800 households in Red Deer and the surrounding area. Red Deer Housing Authority’s vision is to have communities with housing for all. Our _mission_ is to provide housing solutions that address diverse community needs.

**The Opportunity**

Reporting directly to the Supervisor, Housing Portfolio, and Customer Experience and working in a team environment, the Housing Coordinator, of Rent Assistance Programs, is responsible for the day-to-day operational management of Rent Assistance Programs within Red Deer and the surrounding area. This position is key to ensuring that the Red Deer Housing Authority maximizes the rent supplement budget it administers on behalf of the Government of Alberta to diverse clients through a customer-centered approach. The Housing Coordinator is expected to administer the rent assistance programs consistent with the intent, availability, eligibility, prioritization, and allocation of the programs in compliance with all applicable legislation and regulations, including but not limited to the _Alberta Housing Act_, _Social Housing Accommodation,_ and the _Rent Supplement Regulation._

**Key Responsibilities**

**Program Coordination**:

- Leads and manages the Rent Assistance programs to provide more affordable housing options that meet the needs of Central Albertans in an efficient and effective way.
- Keeps up to date on current legislation and regulations and adjusts the programs accordingly

**Application Processing**:
**Client Information and Support**:

- Advises potential and existing clients on eligibility, prioritization, allocation, and the pre-prioritized/waitlist.
- Refer clients to other agencies and government programs as appropriate if they are not eligible for the Rent Assistance Programs
- Responds to client inquiries on a wide range of subsidy matters including, but not limited to, subsidy rates and regulations.

**Program Administrative Responsibilities**:

- Enroll new subsidy clients, calculate appropriate rent subsidies, and collect and track monthly rent receipts.
- Conducts annual income reviews for clients to ensure continued eligibility for the program.
- Maintains an accurate and comprehensive manual record and electronic client files within the Yardi Voyager system to ensure files are up to date.
- Prepares monthly _Subsidy Summary Reports_ for the Finance and Operations Unit and the Government of Alberta

**Projects and Assignments**:

- Performs other related duties as required.

**The Person - Qualifications**

**Education**:

- Post-secondary certificate or diploma in related fields such as Human Services, Chartered Institute of Housing (CIH) Canada, or a related designation. Equivalent combinations of education and experience may be considered.

**Experience**:

- 3 - 5 years of related experience in a similar role or a role with transferable skills

**Competencies (Knowledge and Skills)**:

- Effective communicator with strong organizational skills, customer centricity, and commitment to providing quality services through every touchpoint of our customer’s journey.
- Knowledge of social and language barriers, human behavior, family dynamics, health, mental health, and addiction issues in dealing with a very diverse group of clients.
- Knowledge of applicable legislation including but not limited to, the Social Housing Accommodation Regulation, Freedom of Information and Protection of Privacy Act, Alberta Human Rights Act, and the Residential Tenancies Act and regulations.
- Ability to work in a heavily computerized environment; Microsoft Office and Yardi Voyager system, or other property management software is preferred.
- Demonstrated effective conflict resolution and change management skills to lead a new kind of customer experience that meets the changing needs of our clients/tenants.
- Demonstrated knowledge and working understanding of the programs relating to social supports, including Assured Income for the Severely Handicapped (AISH), Income Support, CPP, and other income-related supports.

**Compensation**

Red Deer Housing Authority offers a competitive compensation package including an attractive salary and excellent benefits. Further details will be discussed in a personal interview.

**How to Apply**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $57,778.50-$65,032.50 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Red Deer, AB: reliably commute